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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm satisfied Hotel staff was friendly and helpful with directions to surrounding amenities. Room was nice, bigger than I expected; full-size fridge was a pleasant surprise. Would recommend it for a simple overnight stay.
It was nice for the price. Everything was great and our stay was more than comfortable. The room was clean, the staff were nice, and it was 5 minutes away from basically anything. Great hotel!
Business response:
Thank you so much for posting a review of our property. I'm so pleased to read that your room was clean and comfortable. I'm glad that our location was so convenient for you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Good location for Willowbrook Staff not very knowledgeable, needed extra towels and wouldn't release unless you bring dirty towels then they didn't even have clean towels to give out. Constant smell of marajuana. Room cleaning never happened even after requested. Did not like the fact that hotel wanted copy of DL and Credit Card. Never been asked this for a hotel stay
Dirty room. My hotel room had a big roach and ants on the kitchen counts and restroom. Beds were very hard and room was very dirty.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the pests and cleanliness issues in your room. To make sure this doesn't happen again, I have met with my housekeeping staff to review our cleanliness and inspection procedures. I have also contacted our pest control company and they will be treating our hotel. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next... read more
Resonable rate but thre was some strange smell Resonable rate but thre was some strange smell in room. People are very kind only concern was some smell in the room.
Unexpected Business Travel The hotel is comfortable enough, but they have removed all cooking / dining equipment from the rooms. Now they will provide pots, pans, silverware, plates, etc. only upon request. Not a good change.
Business response:
Thank you for taking the time to tell us about your stay. We are disappointed that you did not enjoy our customizable kitchen packs; however, we are glad that you had a pleasant stay. We store our kitchenware in a sterile environment to ensure our guests receive the cleanest items possible. We encourage our guests to customize their kitchen with the items that they want, then we deliver the fresh kitchenware to our guest's room. We apologize if this program did not meet your expectations. Thank you again for your review. We ... read more
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 812 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.