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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are clean. Overall our stay was okay. The hotel staff does not clean your room daily or change out towels or even replenish the in room coffee. The front desk is not there when you need something. The phone did not work in the room, so you could not make requests that way.
Business response:
Sandy - I appreciate you bringing your experience to our attention. I sincerely apologize that your phone in your room did not work and that our housekeeping policy was not explained thoroughly. We provide housekeeping services to guests staying eight or more nights; however, please know that these services are always available upon request for an additional fee. In addition, we offer a complimentary exchange service at the front desk for items such as towels, bed linens, and soap. I met with our staff, and we will use your ... read more
Close to major mall an restarants Traveling with elderly parent in wheelchair so being able to check in an hour early was really helpful. Other friends selected this hotel to be with us overnight and their room was very large and looked great as well as ours. I would suggest a better "grab and go" menu as mostly sweet or hi calorie choices. Will stay here again when in Houston area.
Business response:
Thank you for taking the time to post such a great review of our hotel. I am glad that you were pleased with your rooms. Still, I apologize that our grab-and-go breakfast did not meet your needs. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We look forward to welcoming you back in the future.
Close to main road and mall It was ok
The cable sucks , the appliances are a little out dated.. Other than that , it's an ok place to stay.
Great Super. Everybody friendly and helpful.
Business response:
Thank you for taking the time to write a review of your stay. I’m glad that you found our staff to be friendly and helpful. As well, it’s great to hear that our location was convenient for you. We look forward to welcoming you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 850 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.