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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty , non smoking rooms smell so bad I had to ask to change the room twice because it smells weed ! Not a family friendly hotel
Business response:
Dear Ahmed, Thank you for sharing your experience. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management
old Army barracks smelled really old, no ice machine, bed was really hard
Business response:
Dear James R., We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with your room is something we take seriously. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you wi... read more
Stained and dirty linens. Very noisy. Neighboring room had 4 dogs. No real oversight of facility.
Business response:
Dear Charles, We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we do have a pet policy so our guests are not disturbed. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and t... read more
I arrived and checked in. I was given the key to a room that was filled nearly to the ceiling with either supplies or someone’s belongings. The man at the reception counter assisted in looking for a replacement room. I was told to follow him and when we arrived the room was locked and he couldn’t get in. Then he proceeded to look for a third room but this time checked on his own. At this point I was pretty tired and was checking in close to 10pm so that’s why I didn’t leave. The carpet had blood stains and there was at lease... read more
Business response:
Dear Shaniqua, Thank you for taking the time to evaluate our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will con... read more
Roaches
Business response:
Dear Patrick, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we c... read more
Did not stay Didn’t stay. There was difficulties with the reservation.
Business response:
Dear Guest, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will return and stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,177 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.