Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

Business response:

Dear Guest, We're sorry for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to be unable to check in after making a reservation. While our team does their best to assist every guest, arrivals outside standard hours can affect staff availability and response time. We will address the matter with our team to ensure better communication and responsiveness moving forward. Your experience matters to us, and we appreciate the opportunity to improve. We do hope you will stay with us a... read more

Business response:

Dear Guest,We're very sorry for how this situation was handled and understand how distressing it must have been, especially given your concerns about your card. We take any claims of mishandled information seriously. We follow strict security protocols to safeguard all transactions, and our team is trained to manage reservations made through third-party platforms with care and professionalism. We regret the confusion during your stay and will take the necessary steps to review the matter internally, ensuring we provide clari... read more

Business response:

Dear Taniesheann,We're sorry to learn about the delay you experienced during check-in. Providing prompt and attentive service is our priority, and it's disappointing to know we missed the mark. Your feedback is valuable, and we will address this with our team to ensure a smoother and more efficient check-in process for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Winston,We sincerely apologize that your room was not cleaned during your long stay. Ensuring a comfortable and well-maintained environment is important to us, and we understand how frustrating this must have been. We appreciate you bringing this to our attention and will address it with our team to prevent similar oversights. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Sunderamurthy,We sincerely apologize for the inconvenience and disappointment you faced during your stay. Your feedback is important, and we’ll take steps to ensure better support for our guests moving forward. Thank you for bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management