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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not a good one as per my experience
Business response:
Dear Hari,We're sorry that your visit did not meet expectations. Providing a positive experience for our guests is important to us, and we regret that we fell short during your stay. Your feedback is valuable, and we will use it to address any shortcomings and enhance our services. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Room was very hot! Air did not want to work
Business response:
Dear Nakita, We are disappointed that your experience did not meet your expectations. We apologize for the issues you encountered with the room's AC. Your comfort is our priority, and we will address these maintenance concerns immediately to prevent future occurrences.We value your feedback and will use it to improve our services. Thank you for bringing these issues to our attention. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
There was s lot of homeless and people sleeping in cars. Busted cars wotb broken windows ect
Business response:
Dear Terri, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the impact of your experience on the surrounding environment and are committed to providing a safe and comfortable environment for our guests. To address these challenges and enhance the overall safety and cleanliness of the area, we are actively collaborating with local authorities and community organizations. We appreciate your understanding and patience and hope to welcome you back and provide a more pleasant experience. Sin... read more
Terrible property, they charge you a pet fee of $25 each, a strong smell of cigarettes and marijuana throughout the property and in its outside areas, I booked a non-smoking room and inside the room the smell of cigarettes was horrible in the rooms. sheets and towels, plus cockroaches all over the room, don't book here if you don't want to have a bad time
Business response:
Dear Hildarlen, We appreciate your feedback and are genuinely sorry for the issues you encountered during your stay. The pet fee is a standard charge, and we have this information posted on our website to ensure our guests are well-informed about our fees and policies before booking with us. However, we understand your frustration with the issues you experienced in the room. Our hotel policy prohibits smoking in certain areas of the property, and we conduct pest control measures on a regular basis. Please rest assured that w... read more
The property had no power when i arrived and did not know when the power would be restored.
Business response:
Dear Timothy, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the power outage during your arrival. We understand how frustrating this must have been and regret any discomfort it caused. Our team worked diligently to restore power as quickly as possible. We appreciate your patience and hope to have the opportunity to provide you with a seamless experience in the future.Sincerely,Hotel Management
Dirty , non smoking rooms smell so bad I had to ask to change the room twice because it smells weed ! Not a family friendly hotel
Business response:
Dear Ahmed, Thank you for sharing your experience. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management
old Army barracks smelled really old, no ice machine, bed was really hard
Business response:
Dear James R., We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with your room is something we take seriously. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you wi... read more
Stained and dirty linens. Very noisy. Neighboring room had 4 dogs. No real oversight of facility.
Business response:
Dear Charles, We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we do have a pet policy so our guests are not disturbed. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and t... read more
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.