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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good checkin couldnt find reservation whenthey called to help him had no access to email. Then got in room after about hour tv didnt work. Peace and rest i was looking for was not happening
Business response:
Dear ML, Thank you for being our guest. We are sorry that you had to wait until our associate found the reservation before the check-in. Also, we regret the problems you had in your room. On the other side, it's good that everything was sorted to your satisfaction. We encourage you to try us again soon and are confident you will enjoy a better stay. Sincerely,Hotel Management
Weirdly there was ONE AirPod in the hole of the restroom door!!!
Business response:
Dear Karla, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Only if your desperate Roach sanctuary!!! Big ones, little ones, ones that want to cuddle with you in bed and others that wanna watch tv with you! The assistant manager is nasty and rude. I extended my stay and before I can even go downstairs to check back in she stood at my door while I had just got out the shower naked and proceeded to ask me all this information even after I told her that I had already booked another reservation. She then told me to check out even though the reservation was already there. The trash room g... read more
There were roaches in the bathroom. The free breakfast was also some muffins on a table.
Business response:
Luther, thank you for sharing your feedback. Please accept our apologies for the cleanliness issues you encountered in your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We also regret your disappointment with our breakfast offerings. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Booked my room online only to get to the hotel and was told they didnt have any rooms avaliable! No accommodations were made
Business response:
Thank you for choosing to stay at our hotel. We are so sorry we were unable to accommodate you this time and truly regret the inconvenience it caused. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,177 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.