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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived and checked in. I was given the key to a room that was filled nearly to the ceiling with either supplies or someone’s belongings. The man at the reception counter assisted in looking for a replacement room. I was told to follow him and when we arrived the room was locked and he couldn’t get in. Then he proceeded to look for a third room but this time checked on his own. At this point I was pretty tired and was checking in close to 10pm so that’s why I didn’t leave. The carpet had blood stains and there was at lease... read more
Business response:
Dear Shaniqua, Thank you for taking the time to evaluate our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will con... read more
Roaches
Business response:
Dear Patrick, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we c... read more
Did not stay Didn’t stay. There was difficulties with the reservation.
Business response:
Dear Guest, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will return and stay with us again.Sincerely,Hotel Management
Not good checkin couldnt find reservation whenthey called to help him had no access to email. Then got in room after about hour tv didnt work. Peace and rest i was looking for was not happening
Business response:
Dear ML, Thank you for being our guest. We are sorry that you had to wait until our associate found the reservation before the check-in. Also, we regret the problems you had in your room. On the other side, it's good that everything was sorted to your satisfaction. We encourage you to try us again soon and are confident you will enjoy a better stay. Sincerely,Hotel Management
Weirdly there was ONE AirPod in the hole of the restroom door!!!
Business response:
Dear Karla, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.