This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A Bit Noisy..... The room was nice and clean, but, if you have anyone staying above you, get prepared to hear their footsteps, the entire time. The bathroom usage was even loud. I would recommend earplugs if you decide to stay here, even the outside expressway noise stood out. Television was not true cable and it had very little channels to click through. The tv itself was poor. (This is for those who enjoy watching tv during their stay.) I would look elsewhere and pay a little more for another place, it will be worth your w... read more
Loud extended stay The refrigerator and the AC was loud throughout the night.
Not a good stay. woke up to mice in the morning
Business response:
Matthew - I want to thank you for taking the time to write a review of our hotel. I sincerely apologize for the issues you encountered during your visit with us. This is unacceptable and I am very sorry for your experience. I will be meeting with our staff to ensure this issue does not occur in the future. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Extended Stay _ willowbrook This is a run-down hotel in a not-so-good area.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that the condition and location of our hotel did not meet your expectations. I will work with my maintenance staff to make improvements to our interior. As well, I will share your concerns with my security staff to ensure that you experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to prov... read more
Not pleased The 1st room #225 had ants crawling on the back of the head board and behind the night stand. The 2nd room they moved us to #306 , The pillow cases had not been changed out. One was dirty and smelled like body odor and there was hair in the tub. And the 3rd room we got moved to room #311 was burning up. Someone had left the heat on. Why is the heat on in 90° weather??? It took a long time for the room to cool off. By then it was 11pm. I had already woke my 2 little ones up to move them twice and I was fed up. I w... read more
Awful experience When we got there no one was at the front desk, we had to wait like 5 min for someone to show up. Hallways stink like tomatoe, onions and garlic because people cook in their rooms and there is no ventilation. The hallways carpet was disgusting with huge spots and food crumbs. No sign of constant vacumming. The room's carpet was also dirty, as where the sheets, I found hairs on mine. The sink was broken so you could see the drainage tubes. There were small bugs on the bathroom floor. What's worse is that ther... read more
Bad Mold on sheets, asked to change linens myself, entrance to hotel is worse than any I have seen. Bed wasnt comfortable. Guests were loud and hall smelled like weed.
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.