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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Raul, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Got there to find out they're not pet friendly. Charged an additional 30 dollars for my little dog that has lived indoors for the last 13 years. Hasn't had a accident in the house since he was a puppy. I think he would blow up first. Should've gone to a La Quinta. Also told the guy at the counter that I had no choice but to bring him, since I had just left Corpus Christi after the storm. Was there to check on a couple of houses I own there. It was in a convenient location for me. The extended stay in Corpus waived the pet fe... read more
Business response:
We appreciate you being our guest and providing your feedback. I am disappointed to know you were not pleased with our pet charges. Please note, our policy is available on our website, and should have also been communicated during your reservation confirmation and at check-in. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
First and last time staying here Booked for 4 nights only stayed once and received refund due to power being out the entire 2nd day/night of my stay for hours then fire alarm comes on throughout entire hotel and it couldn't be shut off even after fire department showed up. I left and I will never stay there because the staff was very nonchalant and didn't care only thing good was that my refund came in a timely matter... I only stayed 1 night due to the incident received refund a few days later after reporting incident
Business response:
Darius, thank you for being our guest and for sharing your comments about our hotel. We are truly truly for the fire alarm going of during stay. Fortunately, it was a false alarm, but out of an abundance of caution it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, General Manager
Toilet was stopped up for 2 days My toilet was stopped up for 2 days. I asked them to unclog it and they told me to get the plunger out of the trash room and do it myself. When I tried the toilet overflowed. I told them and they gave me some extra towels that's it. I asked if they could someone to clean the restroom since it overflowed and they said no they only clean once a week. So the following day i called audacious and then they sent someone to fix the toilet and clean the restroom.
Good for the budget. Booked a room for the night. If you are on the budget, yes this is the place. Need update to the room and bathroom. Shower control was broken.
Hotel like a prison The neighborhood is so bad the lobby door is locked at all times and a room key or employee must let you in during the day.
Was not what I expected, did not feel comfortable. The hotel had very thin walls. We could hear the person next to us snoring all night & their alarms kept going off.
You get what you pay for... I was relocating to the area I needed to stay somewhere inexpensively for a week. The only interface I had with hotel staff was check in. Otherwise, never even saw them at the front desk. Room was just okay. Kitchen Formica was bubbled and stained. Kitchen sink drain was disgusting in appearance. Restroom had an odd smell. It smelled like an elderly Russian man who lived exclusively on turnips. Very weird. Otherwise the room was okay. A/C was noisy but worked well. Likewise with the refrigerator. ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the condition of your room did not meet your expectations. To prevent this from happening again, I will be meeting with our housekeeping and maintenance staff to ensure that our rooms meet our company’s high standards. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.