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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Darellyn, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Business response:
Chequetta, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Roaches were in my room, i had to call front desk to bring raid spray. Wasn’t even offered a new room
Business response:
Thank you for being our guest. We apologize for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
I only liked the location of this property thats it
Business response:
Nola, thank you for being our guest. We are pleased to know you liked our ideal location, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Trashy hotel with several people who appear to live on the street staying together. Smell of weed everywhere. Rowdy people roaming the hallways. And the hotel lost power and we had to leave mid stay. Awful awful place.
Business response:
Ryan, we are extremely sorry for the disappointing stay you had at our hotel and regret the odor you encountered. Your comments have been shared with our housekeeping team to be more diligent in their efforts going forward. Moreover, we would like to apologize for the inconvenience caused due to the other guests on the property. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situation. Please visit us again in the future so that we... read more
Beware The hotel and staff seem friendly initially. I was assaulted at the hotel. Upon calling police and reporting the crime I was asked to leave because I might be a future target and endanger their staff. I prepaid a full week and have three days still remaining but have been threaded with trespassing if I don’t vacate in 30 mins.
Did not give me the room i reserved and paid for.
Business response:
Thank you for sharing your review with us. We sincerely apologize for not being able to accommodate you in the room you reserved and regret the inconvenience it caused. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We hope you give us an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.