This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well to begin with there was a storm the night we checked in. No power for 17 hours we lost food and it was very hot. No coffee after 10 AM not all front desk staff speak English. Never cleaned hallways the two weeks we were there. Also this hotel has a policy which states that you must have housekeeping if more than 6 day stay. Check in on 6.3.18 did get housekeeping until 6.15.18 and checked out 6.17.18. We've stayed here about 4 times but THIS IS OUR LAST TIME GIVING THIS PLACE ANY MONEY. Parking lot full over beer bottle... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I want my refund asap Had to sleep in my car
Business response:
Heather, thank you for being our guest and for your feedback. We apologize for the issue you experienced and the inconvenience it caused. Please feel free to reach out our front desk team so we can do the necessary. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Very old or dated not very complimenting even though I booked for 2 beds they still gave me 1 with me my husband and kids. Lots of noise
Business response:
We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. We wish to have been informed about the disturbance as our front office team would have done their best to make your trip a better one. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Dirty walls, refrigerator, smelled strange, towels and pillows smelled, TV remote control so dirty it took me 20 minutes to clean after asking it needed cleaned the day before. Soap was hard and smelled old. Breakfast was coffee and granola bars. Outside was dirty and sidewalks outside the lot door had cigarette butts mashed all over it. Key would work on first try after check in. Bed has a body rut in it. Guard at entry gate during night raining and none after that and not checking keys, ids, names nothing just stopping car... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room felt cramped, not enough room for a 1 year old to run around. Dated look, funky smell. Staff was friendly and had sense of humor.
Business response:
Randy, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Won’t Stay Here Again I guess this hotel is in a rough part of town... sign before you get in the parking lot reads “STOP AND CHECK IN WITH SECURITY” but the security consists of a car with no guard. Okay, check in was fine when the clerk realized I was there and came out of hiding. Relatively easy to get in to the hotel with side doors so baggage transfer from car was nice but the door closers slammed so hard after every trip I felt bad for anyone who was attempting to sleep. Next, the room. Nothing was in the room unless i... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Blah No remote for the TV. The air didn't work. The lady sent me to a room that already had a guest in it. Almost got into a fight because mt key allowed me in. . The woman at the front desk sent me to three different rooms that. One the door was broken.
Business response:
Patrick, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider giving us another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
Business response:
Mercedes, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.