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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a OK stay, but the only thing I am upset about is that I called to hear about their pet policy and I was informed that it would be $25 more and that it was ok to book online it would just be $25 more when we got there. We get there and they charge me $76 plus what I had already paid. Super disappointing
Business response:
Thank you for being our guest. We are sorry for the issue you outlined and regret the disappointment caused. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I went to reserve this hotel and the power was out and never received a notice the power was out just no power no service
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
be wary when weather conditions arise unavoidable by facility was weather which caused power outage. The issue I had with them was that there was no power and we were unable to leave hotel due to ice storm. They offered no assistance with food items that we could purchase. Staying in hotel without power or food. I left day early as soon as roads were semi safe for travel and braved the next travel route.
Business response:
Rhonda, thank you for your review. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. We are working diligently with our team to handle such situations in a better way going forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
I spent the night outside on the pavement so how do you think I feel
Business response:
Thank you for taking the time to share your concern. We are sorry to read about your experience and regret the inconvenience it caused. Thank you once again for the feedback, and we are grateful for your patience. Sincerely, Hotel Management
Pathetic Terrible Horrible
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Pretty sure there was bed bugs. I woke up in the middle of the the night itchy an found a smelly bug on me. Gross
Business response:
Jessica, please accept our apologies for the concern outlined in your feedback and for the difficulties you endured. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. Thank you for bringing this to our attention. Sincerely, Hotel Management
Worst place ever The air conditioning in the room was out and I went to complain and see if we could change rooms and the attendant didn’t speak and or understand English so she didn’t know what to do. Overall I’ve never had a worse experience than this.
Business response:
Sean, thank you for being our guest. We sincerely apologize for the maintenance issue you had in your suite and the fact that one of our associates was not able to assist you in regard to this difficulty. Your feedback is shared with the teams involved to ensure we deliver well-maintained accommodations and excellent service. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Derrick, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.