This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My watch was stolen by the cleaning service no one seems to have seen my watch I'm not understanding why they would steal
Business response:
Dear Kelvin, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Not a good area.
Business response:
Alissa, we are sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
No parking! On the 3rd further away from the elevator... dark, secluded and scary location. There was a kitchenette but no dishes not even a glass for water. The room was disgusting with some white dried up on the chairs and something that resembled petroleum jelly on the floor that I stepped in BARE FOOTED! There were strange noises in all the rooms around me and a strip club across the street and a sex shop at the entrance of the hotel. BIGGEST NIGHTMARE!!!!!
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
i did not like the fact that housekeeping is non existent unless you stay at least a week. also,having to get your own towels was disappointing.
Business response:
Thank you for taking the time to post a review. We are sorry if you were inconvenienced by our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to have an opportunity of welcoming you back in the future. Sincerely, Hotel Management
Lots of people hanging out of the entrances. Smoking eeed right in front of the doors.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Never checked in there was police officers all over the place I cancelled
Business response:
Marcella, we would like to offer our apologies for any inconvenience caused to you. Please also know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We also work very closely with the local Police Department to keep all of our guests secure. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.