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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the moment we walked in there you can tell something was off. I understand the event we went to made this small town a little hectic but the manager was rude and made checking in very uncomfortable. I'm not just putting the blame on them but it seemed as if this place was under budgeted and put one person on every job in this hotel. once we checked in one of our rooms and the other one wouldn't have been ready till 10 pm and that was a big maybe. the room looked like a motel in kinder words . manager made it seem like this w... read more
Business response:
Dear Guest, We sincerely apologize for the discomfort and inconvenience you experienced during your stay. It's disheartening to hear about your unpleasant encounter during check-in and the condition of your room. Please accept our apologies for falling short of your expectations. Rest assured, we take your feedback seriously and will address the concerns to ensure a smoother and more pleasant experience for our guests. Additionally, we apologize for any discrepancies regarding the smoke-free environment. We are committed to ... read more
Apesta a cigarro por todo el edificio adentre, Muy amable el personal Lo que me dijo es que en ese hotel vive mucha gente. Y que el anda sacando la gente que fume a fuera pero que eso es todo el día y que el hacia lo que podía. El olor a cigarro era por todos lados en los pacios, elevador etc
Business response:
Dear Ilda, We sincerely apologize for the discomfort caused by the smell of cigarettes during your stay. While we strive to maintain a pleasant environment for all guests, we understand the challenges posed by long-term residents who may have different habits. Our team works diligently to address smoking-related issues promptly, but we recognize that more can be done to improve the situation. Your feedback is invaluable, and we are committed to finding effective solutions to minimize the impact of smoking in our facilities. ... read more
All Dirty
Business response:
Dear Arlita, Thank you for staying with us and posting your review. Our team strives to deliver a clean and comfortable environment for every guest. And we are genuinely sorry for failing to meet your expectations. We appreciate you bringing these concerns to our attention so we can address them appropriately and prevent future occurrences. We hope you will accept our sincere apologies for the inconvenience and look forward to welcoming you back for a much-improved experience in the future.Sincerely,Hotel Management
The staff was great, quick to help out and had no issues with them! However, the room and building was just very dirty in general.
Business response:
Dear Jonlsen, Thank you for recognizing our staff's efforts in providing excellent service. We're glad to hear that you had a positive interaction with them. However, we apologize for any cleanliness issues you encountered during your stay. Your feedback is valuable, and we will address this with our housekeeping team to ensure a more pristine environment for our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.