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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
Dear MarVen,Thank you for your recent stay with us. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We are sorry that this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
Room didn't look like it was even cleaned. Trash under tv cabinet, on top of kitchen cabinets and bathtub had a rusty drain and was dirty. No one was in the office so we could check out at 7 a.m. when we wanted to leave. It said 9 a.m. office opened it was almost 10 a.m. before anyone was available to check us out. NEVER STAYING THERE AGAIN. WOULDNOT RECOMMEND IT TO ANYONE. SMELT LIKE POT WHEN IT WAS A NONE SMOKING PLACE.
Business response:
Dear Ann, Thank you for your feedback. We're deeply sorry to hear about the cleanliness issues and the inconvenience during your checkout. This is not the standard we strive for, and we will address these concerns with our team immediately. Your experience with the office hours and the odor is unacceptable, and we are taking steps to prevent such occurrences in the future. We appreciate your feedback and hope you might consider giving us another chance to improve your experience.Sincerely,Hotel Management
Something from a scary movie. This is a place where people who are one small step from homelessness live. This is not a place for the weary traveler. I have been using this app for over twenty years now and this is by far the worst experience I’ve ever had. I was fully expecting to get mugged in the hallway or the elevator in the hotel.
Business response:
Dear Steven,We are genuinely sorry that your stay did not meet your expectations. Your feedback is invaluable, and we assure you we taken your comments seriously to improve our services. We take safety and security seriously and work closely with local police. Please let us know if you have specific concerns or if there’s anything we can do to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
This hotel was nothing short of foul, there was stains on the bed sheet, the fridge was so scary looking outside we didnt even look in it, rooms were over booked and smelled awful everywhere
Business response:
Dear Taylor,Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future.Sincerely,Hotel Management
room was dirty, very cheaply furnished, oldest stove i ever seen, hallway floor was sticky to walk on the whole time
Business response:
Dear Robert,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
The property just was very old and the safety doors into the hotel both from the lobby and from the back We're not working period they just opened up without needing your key card so anybody could walk in. The door from the lobby seemed to get fixed but a day later it was able to be opened again without a key. The backdoors got fixed and that seemed to hold. The bathroom fan was fairly dirty, The kitchen stove had to burners but one was fully missing so just 1 little burner. The refrigerator was a good size and that was very... read more
Business response:
Dear lynn,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced during your stay. We take safety seriously and work closely with local police to ensure a secure environment for our guests. I’m glad to hear the staff provided friendly service, though I apologize for any inconvenience caused by limited desk hours. We'll address the maintenance concerns you mentioned with our team to ensure improvements. Your comfort and safety are important to us, and we hope to have the chance to better ser... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.