This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
room was dirty, very cheaply furnished, oldest stove i ever seen, hallway floor was sticky to walk on the whole time
Business response:
Dear Robert,Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
The property just was very old and the safety doors into the hotel both from the lobby and from the back We're not working period they just opened up without needing your key card so anybody could walk in. The door from the lobby seemed to get fixed but a day later it was able to be opened again without a key. The backdoors got fixed and that seemed to hold. The bathroom fan was fairly dirty, The kitchen stove had to burners but one was fully missing so just 1 little burner. The refrigerator was a good size and that was very... read more
Business response:
Dear lynn,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced during your stay. We take safety seriously and work closely with local police to ensure a secure environment for our guests. I’m glad to hear the staff provided friendly service, though I apologize for any inconvenience caused by limited desk hours. We'll address the maintenance concerns you mentioned with our team to ensure improvements. Your comfort and safety are important to us, and we hope to have the chance to better ser... read more
Worst experience I have ever had The description is deceiving. The hotel is falling apart. Our room had broken cabinets, the refrigerator was filthy and covered in rust. We slept on top of the sheets so we did not get bed bugs. I have stayed in some bad hotels, but this was the absolute worst! I would not have been so upset if it was $50 a night because I would know what to expect. The TV did not work, and the front desk clerk was not helpful at all! $165 a night is a joke! This will be the last time I use Hotel.com!
Business response:
Dear Robert, Thank you for your feedback. We are genuinely sorry to hear about the issues you experienced, including the condition of the room and the cleanliness concerns. This is not the standard we aim for, and we apologize for any inconvenience caused. Your comments will be reviewed to address these concerns promptly. We appreciate your feedback and hope you might consider staying with us again in the future to experience the improvements. Sincerely,Hotel Management
Spent 30 mins waiting for someone to come give me my rooms keys, granted it was a late check in however, took 45 mins to receive my room keys. There was no grab n go breakfast like they advertised in an email i received. BIGGEST problem was that in order to check in i had to pay a $100 deposit fee apart from what i already spent on the room for the two nights
Business response:
Dear Samy,We are sorry to hear about your recent experience. We apologize for the delay during your check-in and for the inconvenience it caused. It's also disappointing to know that the grab-and-go breakfast was not available. The 100 deposit fee is a standard policy for guests who pay for their rooms in cash, but I understand it was unexpected and frustrating. Your feedback is essential, and we'll work on improving our communication and service to ensure a smoother experience in the future. Thank you for bringing these iss... read more
Homeless The plumbing is not so good and they did not specify on the app if a deposit was required.
Business response:
Dear Erika,Thank you for posting a review of your recent stay. We are genuinely sorry for the issues with plumbing. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next ... read more
There was nobody there to check me in. I dialed the number given at front desk and it just rang and rang. Lost all my money. Very disappointing and had to check into a different hotel. Im pretty mad!
Business response:
Dear Jaima, We sincerely apologize for the inconvenience you experienced during your check-in process. Your frustration is completely understandable, and we regret that you were unable to reach our staff upon arrival. This does not reflect the level of service we aim to provide. We appreciate your feedback and will take immediate steps to prevent such issues in the future. We hope to have the opportunity to make it right.Sincerely, Hotel Management
I arrived in Indianapolis on the 31st May,2024. The hotel lobby was closed by the time I got there to check-in. After I started knocking on the reception window a lady appeared. She was like what do you want and I was like excuse me. Is this how you greet your guess she slammed down on the counter and I said, miss you don't have no customer service skills. Then I asked her to see the room that I was checking into this time she is still slamming down on the counter and I'm trying to figure out if this woman is on drugs or jus... read more
Business response:
Dear Charlene, We sincerely apologize for the experience you encountered upon your arrival. Your description of the interaction with our staff and the condition of your room is deeply concerning and does not meet our standards of service. We take your feedback seriously and will address these issues with our team to prevent any recurrence. Cleanliness and professionalism are priorities for us, and we regret that we did not meet your expectations in this regard. Please know that your comments are invaluable as we continually ... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.8 star rating with 728 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.