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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here The room was musty, door had to be like nearly kicked open it was so grossly corroded, we found some type of bug in the room on the second day, the air conditioning did work good, however there was no towels in the bathroom, toilet struggled to flush, overall a very very poor hotel
Business response:
Dear Carrie, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately with our team, and we thank you for your patience. It was an honor to host your visit, and we hope you will give... read more
Normally I would say you get what you pay for but the price for these rooms were way too high for what was offered.
Business response:
Dear Zack, Thank you for sharing these details. We aim to provide our guests exceptional service and amenities; therefore, we regret not meeting your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We were pleased you enjoyed your overall stay, and we will certainly share your opinions regarding the price of your visit appropriately. We hope you will consider returning to allow us to provide you with a more enjoyable visit.Sincerely,Hotel Management
Never got to stay there. expedia took my money, then the hotel wanted a security deposit that I didn't have and nowhere does it say that they charge that. Had I known I needed another $100 for a deposit, I wouldn't have booked it. Now I'm out $78 and no one is responsible for refunds.
Business response:
Dear William, We sincerely apologize for the inconvenience and frustration you experienced. It's concerning that the security deposit requirement was not clearly communicated, leading to unexpected expenses. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. We understand how disappointing it is to face unforeseen costs and miss out on your stay with us. Thank you for bringing this to our attention; we are... read more
Was a hassle to get checked in after their office was closed. Phone rings a national call center, then they try and get a hold of the on-site staff. Our room had no soaps or shampoos, had to wait until office opened at 9am. then found out they do not give shampoo, only bars of soap. No pools as Expedia says there is, and no there is none "nearby"....
Business response:
Dear Jason, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you ag... read more
Checked in after 8pm and had to wait another 20 mins for them to make the beds in our room, claimed it was clean but beds were made. Finally got into our room and there wasn’t a shower curtain. The front desk lady acted like we were an inconciem to be helped as well. Definitely won’t be returning here.
Business response:
Dear Rick, Thank you for taking the time to review our hotel. Waiting to get into your room, especially after a long day of travel, is not the experience we aim to provide. We apologize for the delay and the inconvenience this might have caused. Furthermore, it is very concerning to learn about the demeanor of some of our associates, and we'll address this with our team to ensure all guests are treated with the utmost respect and courtesy they deserve. Please know that your comfort and satisfaction are our top priorities, an... read more
Do not recommend Will never stay here again
Business response:
Dear Ashley, Please accept our sincere apologies for not meeting your expectations during your visit. We are always committed to providing a comfortable stay for our guests, and we genuinely regret that you felt otherwise. We are wholly committed to restoring your confidence in our hotel and hope you will reconsider giving us a chance to welcome you back in the future.Sincerely,Hotel Management
Would choose zero stars if it was an option. I would recommend you pitch a tent under an interstate bridge before staying here. I would not recommend anyone stay here no matter how desperate for a hotel. From the moment I arrived to the second I left it was awful. Firstly I was checked into a dirty room the toilet was dirty and had hair on it and the bed was not made and had what appeared to be dirty sheets on it. Not to mention the smell of a dirty dumpster and smoke. Secondly the front desk checked someone into the room I ... read more
Business response:
Dear Guest, Thank you for evaluating your stay. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate yo... read more
No pool or breakfast as listed. Was extremely dirty, room not cleaned and felt unsafe, we ended up leaving right away and didn’t stay
Business response:
Dear Cassandra, We sincerely apologize for the disappointing experience you encountered during your recent stay. It is disheartening to learn that the amenities listed were unavailable and that you found the room unclean and unsafe. This is certainly not the standard we aim to uphold, and we regret any inconvenience caused. We take your feedback seriously and will promptly address these issues with our team to ensure a better experience for future guests. Your comfort and safety are our top priorities, and we are committed t... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.