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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very friendly but not setup for an extended stay.
Business response:
Dear Teresa, Thank you for your honest review of your stay at our hotel. We are delighted to know you the excellent service provided by our staff. However, please accept our sincere apology that we did not meet your expectations. We hope you will allow us to make it up to you on a future visit and provide you with the excellent customer service that you should have experienced during your recent stay.Sincerely,Hotel Management
NASTY PLACE
Business response:
Dear Derric, Thank you for choosing our hotel and providing your feedback. We apologize for anything other than a satisfying stay. Your experience is not representative of our usual performance, and we are disappointed for failing to meet your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you should have received on this visit. Sincerely,Hotel Management
Trashy Hotel Not worth the money! Floors were filthy and you could not walk barefoot. Linens did appear clean tho! The a/c was dirty and spelled horrible like dirty gym clothes. The place also smelled like cigarettes. Food splatters on walls in kitchen to! But not utensils were supplied. That was something you had to buy extra for $29.99! Very disappointed! The walls also were so thin that I could here my neighbors every sound! The hotel halls and elevator were dirty. No one at reception area half the time. The girl was nice... read more
Business response:
Dear Tammy, We truly appreciate you taking the time to share your recent experience at our hotel. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites, which include fully equipped kitchens, we believe we are of great value relative to many other hotels in the area. Therefore, we regret not meeting your expectations regarding the price you paid and any miscommunication between our housekeeping and front office, as a suite should only be available for occupancy once the suite is clean, fresh and a sup... read more
I have never stayed in a more poorly maintained hotel in my life. We booked 3 rooms and all of them reeked of smoke. I changed my room once then gave up. I had to sleep with the window open and the a/c on. We even stopped at target for febreeze. I took pictures of the yellow tar dripping down the wall and on the fridge. The blinds looked like they had never been cleaned. When trying to turn on the shower I almost pulled it off the wall and all 3 of ours were like this. In the pictures on the website it looks like a newer fac... read more
Business response:
Dear KEVIN, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We would appreciate you giving us another chance to demonstrate the type of service we provide. Sincerely,Hotel Management
Nasty carpet it stanks and both my rooms had roaches
Business response:
Dear Stormy, We apologize for the disappointing stay you had with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. We hope you will allow us to provide... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.