This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
3 days in a row they guy downstairs said he was going to bring fresh sheets and towels stated he was going to bring them himself never got them then on the last day knocked on my door talking bout are you staying a extra night
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Meschach. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Won't be back Hotel smelled like cigarette the moment we walked in. Our room had a hole on the wall. We had less than 1/2 paper roll, no hand soap or shower supplies. Bed sheets had hairs and definitely not sound proof room.
Business response:
Hello. We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
For three days there was no hot water no dishes in my room worst stay I ever had in a hotel
Business response:
Hello Andre. We are so sorry for the issues that you experienced with the water. Our maintenance team works hard to address these types of concerns in a timely manner, and we are so sorry for any inconvenience that this caused. We will make sure that we discuss this concern with our team for proper action and resolve. Best wishes in your future travels.
No full time service desk. Room was dirty. Toilet and tub was stained. Loud music in parking lot all night long. Stayed one night and gone.
Business response:
Thank you for taking the time to review your recent stay with us, Tommy. We hate to see that you did not enjoy your time with us due to the issues with the cleanliness and our lobby hours. We never want your time with us to be less than perfect and apologize for any concerns that you had while with us. We will make sure that we address these concerns with our team at the property in order to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future tra... read more
Everything about this place was horrible .
Business response:
Thank you for your review and comments, Lacey. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Don't stay at this hotel. I am really upset with their staffs & services. My 7-day stay was okay, things happened after I check out. Day 1 after check out: I realized I forgot my charger. I called back and they said they found my charger, I already left the city and reached Cincinnati but I still plan to go back next day because I really like my charger from original brand (non-OEM). Day 2: I came back but there's a different staff at the counter and she doesn't know anything about my charger. She said that person is off tod... read more
Business response:
Thank you so much for sharing the details of your experience with us, Man Chun. We can certainly understand your frustration regarding the issues you encountered with trying to retrieve your charger. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the t... read more
Business response:
Hello Elmer. We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Not so sweet "suites" This is clearly a transitional housing facility, not your typical motel. The room was stark and grim. The reception desk was rarely open although there was a tele phone in the cramped entrance to call for assistance after listening to a phone tree. There are No amenities. We had to askl for a bar of soap to wash our hands. Despite signs posted about mask wearing there wasn't a mask in sight. I am in favor of using aging hotels to address the nationwide problem of affordable housing but they should adver... read more
Business response:
Thank you for your review, Margaret. We are terribly sorry to hear that you experienced these issues at our hotel. We never want your stay to be anything less than perfect and will make sure that we address your concern with the team directly to ensure that this does not happen for any of our future guests. We are so sorry for any uneasiness that this created but hope that your future travels are wonderful ones.
Dont stay at this hotel Well for one people were right outside the front door gambling the whole hotel smelt like drugs the room was dirty the water pressure was horribke the water faucet was broke the sink was leaking
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.