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Extended Stay America Select Suites - Jackson - North
- Other
- Jackson, MS
About this business
Location details
5354 Interstate 55 N., Jackson, MS, 39211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked my room and once I got there the guy upfront going to tell me he sold the last room to the couple that was standing right infront of me I was upset that I had to find snugger hotel at the very last minute I just had come into town for traveling two hours.
Business response:
Dear Jasmine, Thank you for taking the time to share your experience with us. We are sorry about the challenges you encountered on your arrival. Our front desk team is always here to assist you. Please allow us to check what went wrong in your case and address them satisfactorily. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
The worst place ever !
Business response:
Dear Kestutis,It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concern as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Very poor management
Business response:
Dear Vonda, We sincerely apologize that your experience did not meet your expectations. We take all guests' concerns seriously and are disappointed to hear about the issues you encountered during your visit. Our team is checking and investigating the situation to avoid such incidents. Please feel free to reach out to us for further assistance. We appreciate your comments and hope you will consider giving us another opportunity to provide a more comfortable stay.Sincerely,Hotel Management
Business response:
Hi Diamond! We are sorry to hear that you did not enjoy your stay with us. We look forward to seeing you again in the near future to see our improvements! Thanks for choosing ESA Jackson North.
Roaches in the room. No help from staff. Charged 40.00 over the advertised/paid rate at check in.
Business response:
Hi Lonnie, we are sorry to hear that your stay was not the best and look forward to seeing you again in the near future. We appreciate your review and your business! Thanks for choosing ESA Jackson North.
Business response:
Hi Christopher, sorry to hear that your stay was not the best. Hopefully you stay with us again in the near future. Thanks again for choosing ESA Jackson North.
no towels room has not been cleaned in three weeks. Haven’t even gotten any towels in three weeks. Manager was extremely rude. had a reservation from Sunday to Sunday and would not let me extend my reservation until Sunday morning at 9 o’clock so I would’ve missed out on a day of work. there’s at least 300 people in town working and I would say 100 of them stayed at this hotel at least one week and everyone of them is complaining about the hotel and the manager. made service is only twice a month and you can only get towels ... read more
Business response:
Dear Ronald,Thank you for sharing your experience, and we deeply apologize for the issues you encountered during your stay. It is unacceptable that your room wasn’t cleaned as expected, and we understand how frustrating it must have been not to receive towels or timely assistance. We also regret the inconvenience caused by the reservation extension process and the behavior you experienced from the manager. Please know that your feedback is being taken seriously, and we are actively working to address these concerns to improv... read more
Just nasty smelly hidden fees First off they charge you a second booking fee at the desk after you already have an reservation saying it’s $3 a day on top of the reservation you already made they call it a booking fee . It stinks it’s dirty the front desk is very unprofessional and ghetto .. key cards keep going out 5 in 4 days …. Always waiting on towels it smells old and mildew in there you get what you pay for junk ……: don’t do it runnnnnn
Business response:
Dear Jacoby, Thank you for sharing your feedback. We regret that your stay did not meet your expectations, and we sincerely apologize for the inconvenience you faced. Your experience with our front desk and the room's condition certainly does not reflect the standards we aim to provide. We understand how frustrating it must have been to face these challenges during your stay. We take these matters seriously and will investigate the issues you've mentioned. Please accept our sincerest apologies, and we truly hope you'll consi... read more
Never got to check in had to sleep in my vehicle.
Business response:
Dear Jesse,Thank you for sharing your experience. It’s disappointing to learn about your situation, as ensuring a smooth and welcoming check-in process is always a priority. Your feedback will be carefully reviewed to prevent such occurrences in the future, as guest comfort and satisfaction remain essential. Please accept our apologies for the inconvenience you experienced, and know that your insights are valued as part of our ongoing efforts to enhance the guest experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jackson - North
How is Extended Stay America Select Suites - Jackson - North rated?
Extended Stay America Select Suites - Jackson - North has a 3.3 star rating with 2,077 reviews.
When is Extended Stay America Select Suites - Jackson - North open?
Extended Stay America Select Suites - Jackson - North is open now. It will close tomorrow at 12:00 a.m.