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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked NOTHING and there was NOTHING UNIQUE about the place
Business response:
Dear OLIVER, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations and that you did not find anything unique about our hotel. Your comments are valuable, and we will use them to identify areas for improvement. We hope to have the opportunity to welcome you back in the future for a better experience.Sincerely,Hotel Management
Smelled pretty bad. The listing said it included grab and go breakfast which apparently means a nutri grain bar only. No coffee maker in the room or lobby. I paid the same price for a room the night before at a different hotel that was nicer, cleaner, 24 hour coffee, full breakfast, bigger rooms and didn’t smell. Either get better, or charge less.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the unpleasant odor and the limited breakfast offerings. Your comments about the coffee and breakfast are valuable, and we are reviewing these services to better meet guest expectations. We regret that your stay did not compare favorably to your previous experience elsewhere. We appreciate your input and are committed to making improvements. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
The whole looks form the 70’s needs renovation and it didn’t look safe
Business response:
Dear carlos, Thank you for your feedback. I’m sorry to hear that you found the property in need of renovation and felt it wasn’t safe. We take your concerns seriously and are committed to improving our facilities. Your feedback helps us identify areas for improvement, and we are working on updates to enhance the safety and appearance of our property. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Dirty room, pillows on the floor. Requested a second room. The second room was a mess also. Left the hotel to go to another hotel
Business response:
Dear Marco, Thank you for your feedback. We sincerely apologize for the issues you encountered with the cleanliness of your rooms. This is not the standard we strive to maintain. We are addressing these concerns with our housekeeping team to ensure such situations do not occur again. We regret any inconvenience caused and hope you will consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Not impressed! Worst experience is when they tell you there is breakfast but only have muffins and coffee. hot water wasn’t working. How do u call this a free breakfast on hotel amenities with only few muffins? Also the bathtub has an excessive rust. Refrigerator is not as cold as it should be.
Business response:
Dear Nick, Thank you for your feedback. We apologize for the disappointment regarding our breakfast offerings and amenities. We are addressing the issues with our breakfast selection and maintenance to ensure a more satisfying experience for our guests. Your comments are valuable to us as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Not very clean. The condition of the room could use some work. The bathroom curtain was too short, the area around the tub was looking bad due to water damage. There was hair and needed alot of cleaning. The room smelt so bad like cigarettes or some kinda odor. The sheets had stains on them and the floor in kitchen was sticky. The nightstand was nasty and i had to wipe it myself after seeing some kinda liquid on it. I been to theses hotels before and this was pretty bad.
Business response:
Dear Guest, We deeply regret to read about the challenges you encountered during your recent stay with us. Your feedback regarding the condition of the room is concerning, and we apologize for falling short of your expectations. Please be assured that we take your comments seriously and actively share the issues you have raised with our housekeeping and maintenance teams. Your comfort and satisfaction are of the utmost importance to us, and we are committed to ensuring a higher standard of cleanliness and maintenance moving ... read more
Don’t go to this hotel, front desk staff was rude the black girl was not polite and not knowledgeable about the billing process to extend my stay. The black man at front desk was even more rude. Not to mention hotel hall way dark and scary.
Business response:
Dear Suresh, Thank you for sharing your feedback. We are sorry for the disappointing experience you had during your stay. Our standard is providing courteous and knowledgeable service, and we apologize for falling short. Your feedback regarding our staff's conduct and the ambiance of the hallway is concerning, and we will address it promptly with the appropriate individual enhancement. We hope to make it right in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,224 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.