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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too much money for the condition of the room and building.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to exceed your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with professional customer service and a comfortable stay. Additionally, I am pleased to let you know that our hotel will be undergoing a renovation later this year. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future... read more
Worst hotel stay in my life ! My overall experience at the hotel was awful because first it took 20 minutes to check-in with only one attendant checking in 10 people in line and the room I selected was suppose to be non-smoke, but the room reeked of cigarettes. I came home and all of my luggage reeked of the horrible odor. I wouldn't recommend this hotel because of the cleanliness, stale breakfast food and the very poor costumer service.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that it took 20 minutes to check . Still, we are working on getting more staff in for higher check in volume we want you to know that we were able to offer great service and once we are renovated our hotel will be smoke free. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Sub par Never again. Smells, outdated, not comfortable or clean
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that we failed to meet your expectations. In response to your feedback, I will make sure we are implementing deep cleaning and preventative maintenance procedures to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us... read more
Extended stay? Not welcome here!! When booking this room, I chose this hotel for the kitchenette that clearly states that fully supplied kitchenette (dishware, dish detergent, etc ) the things essential for an extended stay. Hence the name of the hotel. The outside of hotel was very dirty, overflowing trash cans. The halls and general areas were terrible the carpet was in clear need of replacement, which according to reviews from last year this was supposed to have been completed before now. I was afraid to see what our room... read more
Worse hotel ever I have traveled all over the country and this hotel was the worse experience. It was dirty and not well maintained, and the breakfast ran out quickly and was not restocked.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that the hotel was not up to your standard and the breakfast was quickly restocked. Still, we are trying to restock the breakfast as quickly as possiable to know that we were able to meet our guest needs. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Worst hotel in 4 weeks of staying in hotels. The hotel staff was very pleasant and helpful. However, the hotel was being re-carpeted. Dust and dirt everywhere, and carpet was all over the hallways providing a tripping hazard. Breakfast was non-existant...coffee and stale muffins. Would not stay there again.
Project appartment, not a hotel or motel Hallways are very very dirty and smelly. The carpet is old with all king for marks and stain. room stool and chair have spots all over them . The first night, two ladies of the nigh approached me inside the lobby. cabinet are broken. The building is being used alternative for project housing. Several local family have lived there for months by renewing the same room over and over. The parking lot has broken down cars in it , you can tell they have been parking there for a long time. T... read more
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness and maintenance issues you experienced. To ensure that a situation like yours doesn't happen again, my team is currently reviewing both our deep cleaning and inspection procedures. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your e... read more
Quick weekend getaway Booked a room just to get into Jax for the July 4th weekend. Customer service was horrible. Room was clean but had a weird smell. There were stains all over the carpets throughout the entire hotel. Then we asked for some plates & utensils (we had a suite w/ a kitchen)...this took 1 hour and still didn't ever receive them. Then we asked for some blankets because my daughter was sleeping on the pull out couch....the lady at the front desk said she will check but she was sure they didn't have any. How does... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.1 star rating with 2,095 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.