This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place to stay I booked this hotel via expedia after 12 hours of drive and tired. The hotel and surroundings look creepy and unclean. Uncleaned litter and dry leaves all over. I see a a lot of guests and employees smoking right next to main door. the lobby smell stinky. At front desk i see a note that the front desk personal is helping other guest and wait patiently. 15 minutes later the front desk staff shown up and took another 15 mins. to check in. Terrible. Room was horrible and unclean. Elevator is unclean. Bed ... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Disgusting and disappointed I came out of town to Jacksonville for my birthday and this hotel ruined my weekend. The second I walked in I smelled wet dog.Theres a layer of dust coated the light switches . Remote was so sticky. I normally bring disinfectant when I stay in hotels and I HAD TO CLEAN OFF THE COUNTERS AND TABLES BEFORE I COULD USE THEM. The 'kitchenette' was filthy. The microwave was so dirty mold was growing on the inside of it. Under the microwave there was so much damage and rust...just old and gross. And to t... read more
Business response:
Nadia, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Disgusting! Room was dirty !! Alcohol bottles and cigarettes all over. Disgusting! Never again.
Business response:
Kathye, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not good at all We got here, we had 4 rooms reserved and the person at the front desk told us that we only have 3. When we get to the rooms, the sofa bed was not ready, so we call front desk and they told me that I should wait until 2 am to get the sheets for the sofa bed. I am traveling with 15 kids for a soccer game. On their website says breakfast is included, just 3 coffee machines.
Business response:
Julio, thanks for being our guest. We apologize you experienced so many difficulties during your stay with us. Your feedback is valuable, and we will use it to ensure we are more consistent in our service levels. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Dirty and smokey Checking in service was ok, as soon we got on the elevator I stated I hope the rooms arent this dirty, upon entering our room there was a strong smell of cigarette smoke that I reported, this is supposed to be a smoke free facility, it clearly IS NOT I was awakened by strong smell of smoke and checked out early due to tightness in my chest.
Business response:
We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
Business response:
Jocelyn, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Ross, First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
poctures does no justice I reserved a non smoking room and upon arrival I received a room that reeked of smoke. Since it was late in the night I did not want to deal with switching rooms and just dealt with the smell and tried to get some sleep and leave. I don’t know if it’s me but everytime I take my chance at a Extended Stay America Hotel I always encounter some sort of issues. This will be my last time I use this chain again.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Left Family of 4 traveled into town for soccer tournament. Room was blazing hot upon arrival. We had to discover and then request for extra bedding, pillows, towels, kitchen utensils, coffee pot, toilet paper, and a shower curtain! We were very disappointed but made it work
Business response:
Thank you for staying with us and taking the time to share your concerns. We are sorry your experience was less than perfect and you did not receive attentive service. Your feedback will be shared with our team to prevent such issues in the future. We encourage you to try us again soon as we are sure you will enjoy a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.