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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude desk staff Desk staff was rude and did not acknowledge me waiting for assistance. Was personally engaging in conversation with another person. When I called in to the desk, she was very rude.
Business response:
Angela, thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Stay elsewhere The beds are comfortable and the girl at the front desk was nice, thats where the good things end. The kitchen seemed sticky, the fronts of some if the drawers were missing. The bathtub leaked all over the bathroom floor while i was showering. There was no remote and half of the few channels they did get were fuzzy. Iver half of the outkets in the room didnt work and none of the lamp lights worked, only the kitchen entry overhead light. There was dog feces all over the stairs and the elevator floor was super s... read more
Business response:
We apologize for the cleanliness and maintenance issues you encountered while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Completely Disgusting Upon arrival the front desk staff was slightly unpleasant, due to the fact that it was late and he wanted to take a break. Then I found that housekeeping was severely slacking once I got to the shower room. Used wash rags were in the shower, a random item of clothing was in the corner of the closet, and molding food was in the microwave. I did not even bother to stay. I went to a totally different hotel for my stay.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
There is a reason why I don’t rush to book hotels and doing this one was the biggest mistake of my vacation. But for only paying $67 a night I guess you get what you pay for.
Business response:
Jay, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Won't stay again The staff was not friendly or very helpful and. The room looked clean until you really looked. The bed had makeup on the pillows, hair, and burn holes on the blankets. The towels also had stains. The worst part for me was the roaches and fleas. Within 5 minutes of checking in I had been bitten by two fleas and we found 3 baby roaches. The hall way smelled very strongly of marijuana. Oh and the a/c unit was broken. Would never stay here again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not so good experience A.C was not cold . Makes the whole room warm. Room smelled like smoke . elevators were dirty and smelled like smoke.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Don’t stay here It was horrible. The drapes were falling off, toilet paper holder was falling off the sink. The bathtub was painted on the bottom and it was chipping, the tile had mold and it was rusty. The kitchen had no cups, no plates, no pots and pans. The bathroom had no dryer. We will never stay here again.
Business response:
Valerie, we sincerely apologize for the problems you encountered in your room while you were here. To ensure a clean, fresh accommodation is most important for us, but we are extremely sorry you were disappointed with the condition. We have shared your concerns with the responsible teams in an effort to better serve our guests moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
urine when we get to the hotel they have our reservation wrong which was for 2 rooms because there were 8 of us , we all get stuck in one room sleeping on the floor , the whole room smelled of cat urine...terrible experience . i love the Extended Stays but the one in Baymeadows was horrific
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.