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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again The hotel wasn't that bad, but the clientele was extremely sketchy - saw at least one drug deal go down in the parking lot. Never again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Dirty Hotel, Bad Service, Loud Rude Guests. BAD!!! This place is very dirty it looks like it hasn't been mopped in months. 3 nights of marijuana smoke in the Halls which blood into my room. I complained after the first night and nothing was done about it. human soil towels that were absolutely disgusting and unusable. Dump truck coming to pick up dumpster at 3 a.m. Period the next day People standing outside my door arguing and yelling at each other at 4 a.m.. again this was all brought to management attention and nothing wa... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Hotel advertised was deceiving I stayed here for a business meeting I came to Jacksonville for. I have never stayed at a hotel that was so opposite of what they advertise on their website. No coffee pot in the room, then there was no coffee ready in the hotel lobby, they said they hadn’t gotten to it yet, it was 7:30 in the morning! There where people arguing loudly when I arrived and the next morning at 5am there was a someone repeatedly locking & unlocking their car which finally woke me up. There was also police presence ... read more
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know, our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Wouldn’t Recommend The carpet was disgusting. The room smelt. You could smell the pot lingering in the air once you got on the elevator. I wanted to check out the next morning and get another hotel for our next night, but my husband said we should just stay since we weren’t really gonna be there but to sleep. I normally don’t even do reviews, but I def would not stay here again!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Worst ever!!! Very disappointed in Expedia. I am very disappointed that Expedia would support this facility. The first room we were given was dirty, lights and cabinets were damaged and there was NOTHING in the way of pots, pans, dishes or silverware. We asked to be moved and the second room was somewhat cleaner but still had a totally bare kitchen. When we asked for dishes and silverware we were given two dirty knives. Add to that the fact that we killed three roaches. Yuck! I probably won't use Expedia again. I'll be v... read more
Business response:
Thank you for your feedback. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We have contacted pest control service at our hotel for an immediate visit to address the issue quickly. We hope you will consider giving us another opportunity so that we ... read more
Horrible Horrible , terrible, very bad, @#$@#//=#@$%#@÷$%$#$
Business response:
Mika, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
Do not recommend this hotel, smells bad, no shower curtain, bathroom drawers were dirty. will not go back.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Go somewhere else No eye contact from desk staff. Handed dirty silverware when I discovered there was none in the room. Found small bugs in the bed. Hallway stinks.
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
sketchy location dirty,smelly,breakfast non existent.worried about safety because of other guests
Business response:
Steve, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. Please consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.