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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay for the NAS Airshow. Rear door of hotel not kept locked , because key card system is not working. Police at room 153 twice due to aeveral choldren running the halls, yelling and knocking on guest doors. Started prior to 7pm. I ordered handicap, had to be relicated. Wife had beiken foot. Floors had been mopped but they were not clean. Shower faucette was very hard to turn off. Csusing water to leak onto side of tub onto floor. Reported to ckerk first hour. Telephone did not work to call fromt desk. Buttons frozem are ... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Unacceptable I was unable to stay due to poor communication. In addition, the customer service staff was rude and offered no assistance. Communication is the most disappointing thing as I am currently still disputing the charge that I was told was refunded the same day.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your charges. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Never Ever Stay Here--They sell your paid room! I have stayed here monthly for the last 4 years. I will NEVER stay here again. Despite a paid in full booking over 1 week before my trip and being assigned to a hotel room, staff sold my room to another customer. Upon my arrival I was told sorry, we're sold out, can't help you. Staff DID NOT follow Extended Stay Policies by not selling my room or by finding me another room at another property. Staff then lied about the situation. Worst customer service EVER! What is the point o... read more
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Gross! Trash room on secon floor stunk up entire floor. Room smelled of cat urine. Shower did not work.
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Si... read more
Terrible stay at a cheap hotel Absolutely disgusting. If we were staying more than a few hours, we would of checked out right after heck in. Mold in the bathtub, bathtub faucet was leaking and was very noisy. AC unit was very loud. Black specs of something all over the bed. Very uncomfortable mattress. Would avoid at all costs
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Cheap stay There was a line and employee was on phone stating she only desk with phone calls. Roaches and breakfast was a joke
Business response:
It is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. Please consider giving us another opportunity so we can show you the example of our hospitality. Sincerely, General Manager
This hotel is for construction workers The carpet throughout the hotel smell bad and the rooms even worst. One guy who is living in the hotel had his room door open playing his Spanish music loud. That place is the dump.
Business response:
Steve, I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. I hope this incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. We look forward to your another visit. Sincerely, General Manager
Never again. Bare bones hotel. Really shouldn't be considered an extended stay. No pool, no breakfast (muffin in a package), and attracts some rough guests. Also charges $25/day for a pet. We left after 3 nights.
Business response:
Thank you for your feedback. Please accept my apology for not living up to your expectations and for the inconvenience you had. It is never our intention to let you down, so we will use your feedback as a too for improving ourselves. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Never pick again Not good, I would have pay additional $20 dollars get good hotel
Business response:
We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.