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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel. Bedroom; bed; lights; area around; everything bad. The lady at reception was good in doing her job. That’s it. Conclusion: the worst 110$ (one night) hotel I ever spent.
Business response:
Dear Claudia, Thank you for choosing our hotel for your recent visit to the city. Our guests' comfort is always our top priority; therefore, we apologize that your experience is disappointing and undesirable. Thank you for the compliments about our staff at the reception. We appreciate you letting us know about your experience and the impression of our hotel. Your issues have been addressed, as this helps us to enhance the areas that are needed to improve. We hope to have the opportunity to host you again.Sincerely,Hotel Man... read more
The property isn’t as new as lit looks in the picture. The room could’ve used a good deep clean. There wasn’t hot water in the shower. The vent fan in the bathroom was very loud. Lousy bed.
Business response:
Dear Matthew, We apologize for the disappointing stay you had with us. On behalf of our entire team, please accept our sincerest apologies for not meeting your expectations. Your feedback is important to us as we can be more prepared to give the kind of service you deserve. We will do our best to do our routine checks to ensure the cleanliness of the room. We apologize for not keeping the standard we are known for. We will follow up and address this matter with our concern team to ensure a better experience for our guests. W... read more
Did not stay here, we checked in and saw the room and left.
Business response:
Dear Angela, Thank you for your feedback. We appreciate you taking the time to write about your experience, and we hope to accommodate you in the future.Sincerely,Hotel Management
My check in was not so great the bed was small and my room had roaches they need to bomb that hotel horrible experience
Business response:
Dear Regina, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Why do I have to wait ten minutes and call people on a phone to get let in
Business response:
Dear AJ, Thank you for taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. We hope to make your next stay a complete success. Sincerely,Hotel Management
Very discussed Upon entering the room I the bathroom was not cleaned the sheets was dirty and the floor was soaked we had to call the nightly woman to come reclean the whole room
Business response:
Dear Bethany, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Not so good stay The too Had an odor that was unbearable and they had to come in and open window and spray freshener because no more rooms were available. Killed 5 German roaches too. Never stay there again. Heather the clerk was absolutely awesome and she needs to go to a more upgraded hotel with her hospitality skills. But the pest control people need to rent that hotel. Germans are hard to get rid of.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.2 star rating with 1,348 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.