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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like the bad smell everywhere inside the building, I really like nothing in this property.
Business response:
Dear Raul, Thank you for your honest review of your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for taking the time to write about your stay; we look forward to your return visit.Sincerely,Hotel Management
Staff had bad attitudes. Stay here with my daughter and I will ever book this hotel again. High crime area and room dirty, and advertisements is untrue. Went to the front desk to ask for 2 extra washcloths and was told I couldn’t receive this because it’s only 2 of us and it’s only allowed 2 per room!!!! I would not recommend this hotel to no one. Customer service at its worst. They talk and treat customers with disrespect!!
Business response:
Dear Talisha, Thank you for taking the time to give essential specifics in your evaluation of our hotel. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We aim to provide the best customer service possible and regret not meeting this expectation. We want to get it right every time, so we will take measures to ensure this is not repeated. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management
I do my reservation and they send me the confirmation number and all of that. Then when I’m arrive they don’t want give me the room because they don’t have rooms available. I lose my money and they don’t want give me a credit.
Business response:
Dear Stephanie, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. However, feel free to reach out to us directly at the hotel if you have any doubts; w... read more
Terrible hotel. Bedroom; bed; lights; area around; everything bad. The lady at reception was good in doing her job. That’s it. Conclusion: the worst 110$ (one night) hotel I ever spent.
Business response:
Dear Claudia, Thank you for choosing our hotel for your recent visit to the city. Our guests' comfort is always our top priority; therefore, we apologize that your experience is disappointing and undesirable. Thank you for the compliments about our staff at the reception. We appreciate you letting us know about your experience and the impression of our hotel. Your issues have been addressed, as this helps us to enhance the areas that are needed to improve. We hope to have the opportunity to host you again.Sincerely,Hotel Man... read more
The property isn’t as new as lit looks in the picture. The room could’ve used a good deep clean. There wasn’t hot water in the shower. The vent fan in the bathroom was very loud. Lousy bed.
Business response:
Dear Matthew, We apologize for the disappointing stay you had with us. On behalf of our entire team, please accept our sincerest apologies for not meeting your expectations. Your feedback is important to us as we can be more prepared to give the kind of service you deserve. We will do our best to do our routine checks to ensure the cleanliness of the room. We apologize for not keeping the standard we are known for. We will follow up and address this matter with our concern team to ensure a better experience for our guests. W... read more
Did not stay here, we checked in and saw the room and left.
Business response:
Dear Angela, Thank you for your feedback. We appreciate you taking the time to write about your experience, and we hope to accommodate you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,426 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.