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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad night Pet friendly would be only reason to stay. Hotel is understaffed so it can not offer any service. You have to ask for the dishes for kitchen and pick them up yourself. After a day of travel the room did not feel comfortable or clean. Bed was hard as a rock. Slept little and woke with sore neck. Would never recommend
Hotel belies its surroundings In a word-- terrible!
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed to hear that you were unsatisfied with your stay at our hotel. We are glad to be conveniently located, but regret to hear that you received such poor service at our hotel. To prevent this from happening again, my team is reviewing our customer service and housekeeping standards so that we can work to improve our guest experience. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay... read more
Worst stay ever Courteous clerk but the place is a wreck. Rooms were moldy, bathrooms were all crusted with years of debris, the ac unit roared like a typhoon. Would never come back, cannot recommend!!
Business response:
Kathy - Thank you for taking the time to write a review of your stay. We are glad that our staff provided you with quality service; however, we are disappointed that your room did not meet your expectations. We will be working with our staff to ensure every room is meeting our standards prior to our guest's arrival. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Hotel is in need of refurbishing, carpets, furniture, etc. otherwise clean. Could use better breakfast items.
HORRIBLE ROOMS Blood on sheets(replaced them) had blood on them AGAIN! Was most disgusting hotel ever. Only good thing was the refund for the second night. We left and went to another hotel.
Desk clerk was great then it went down hill asked to have room cleaned the next morning maid said wasn't on list and I was asking her, 3 nights no maid service.
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad to hear that you enjoyed our front desk staff. Still, I apologize that our housekeeping policy did not meet your needs. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Thank you again for your comments. We hope to have the opportunity to provide you with a better stay in the future.
very bad
Business response:
Thank you for your review. I am very sorry that our hotel did not meet your expectations. As this hotel's manager, I can assure you that we are working to improve our services and offerings moving forward. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Would not stay again Not very clean, had a couple of roaches, toilet leaked,ect
poor service My stay at this hotel was horrible .No housekeepers .Bed linen not changed daily and room not cleaned daily and guest are required to retrieve ones on clean towels.For the money that I spent to stay 2 nights here wasn't worth my stay .Will not patronize this one again.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Your feedback is greatly appreciated and it will help us in our efforts to... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.