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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overpriced for what was offered Should have been much better, I realize this was special conditions due to hurricane Irma hitting the area 2 days before, but no dishes or glasses in the room, no pillow cases on most pillows and NO SHOWER CURTAIN?!? We arrived very late at night but these issues should have been addressed by normal housekeeping before giving out the room. Staff on duty upon arrival and at checkout were very courteous and helpful which was good, just some serious lack of quality control for housekeeping. Overa... read more
Business response:
Landon, we're truly sorry for not meeting your expectations. Although we're are glad we could accommodate you during the difficult time of the hurricane, we apologize for the housekeeping issues you had. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. However, we have shared your feedback with the team involved to have a proper check on the procedures to ensure ... read more
Dirty and filthy and did I mention dirty. WOW IS ALL I CAN SAY....Filthy dirty. My room has a urine stain on the mattress I have the picture. The guest pullout had multiple stains took pictures. There was a needle on the floor next to the nightstand. Uhmm lets see we were woken up at 1am because an employee decided to walk in. She said sorry didn't know you were in here. Scared us to death. The staff trying to help us out with a baby in diapers{full} in her arms. Just a ghetto experience. No manager to be found and was told ... read more
Business response:
Pete, thank you for sharing feedback about your stay. We know that a fresh, clean room sets the tone for a wonderful stay, and I regret this was not your experience. I sincerely apologize and regret the inconvenience caused by the housekeeping issues and disturbance by our staff. I have addressed this matter with the concerned associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the near future. Sincerely, General M... read more
The air quit working on the last night of my stay and the room appeared old.
Business response:
Please accept our apologies for the situations you experienced which were not top notch as we, and you, desire. We are sorry for the issue you experienced with the HVAC unit and have shared your concern with our engineering team. We will keep your comments in mind regarding our rooms during our preparations for future renovations. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Hallways reeked of weed. Trash laying around in the stairs. Room had no towels for us to use for the shower. Open and used soap in the bathtub from last guest, which it's safe to say "housekeeping" didn't even bother cleaning. Bed sheets had burned cigarette holes. Pool had way too much chlorine that ended up discoloring our bathing suits. And their free breakfast is just a lay out of cold coffee and granola bars.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
The first room had bugs in the bed and roaches on the bathroom wall. It smelled like hot pee when entered. I was given a 2nd room that cleaner but there were still roaches in the bathroom. I definitely would not be back here and if it hadn't been for the fact that I was vacationing so far from home and my pet could stay I would have left the very first night.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We deeply regret the inconvenience caused, and please give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Dirty Horrible
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
It's was ok if you just need a place to sleep The motel wasn't that great. Could not get any work done because the Wifi did not work, there was lots of noise due to doors slamming. Did not matter which floor you were on you could here doors slamming beside you underneath you and above you all the time. No ice machine anywhere only one coke and snack machine all the way downstairs by the lobby. And a muffin in a package is not what I would consider a breakfast at all
Business response:
We are terribly sorry your rest was interrupted by noise. Your comments remind us there is always room for improvement and we will review your feedback with our engineering team. As we have refrigerators in all our rooms which include ice trays for your convenience, we do not have ice machines on our property. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
the bed and pillows had a very unpleasant aroma the hotels.com booking did not work at all, they charged me again at the hotel because the credit card hotels.com used to pat the hotel did not work!!!!!! ... and the bed and pillows had a very unpleasant aroma.
Business response:
Thank you for staying with us. Please accept our apologies for the billing and housekeeping issues you encountered during your stay. I regret the inconvenience caused and have shared your feedback with my housekeeping team for quick review. For any further queries regarding charges our front desk is always available to assist you. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer my sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.