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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It wasn’t the best.. I have stayed at these type of hotels before and they have been a lot better..
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Booked out and went to a real hotel
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Overbooking Nightmare We booked through Hotels.com. When we arrived at the hotel, the employee on duty informed us that they were booked for the night. We showed her our Hotels.com confirmation and she said she couldn't help us. She would not even let us in the building to discuss the situation or try to find other arrangements. Whether it was Hotels.com's fault or the hotel's, she was very rude. We are also still waiting on our refund since we did not even get to stay in the hotel...
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Absolutely Disgusting My family and I chose to stay at this "hotel" on our way home from evacuating due to Irma. I have never been so disgusted by a hotel in my life! If I could give less than 1 star I would. The room was nasty, the floor was sticky, the supposed white towels were GRAY! There were no sheets in the room for the pull out bed, and when I called the front desk I was advised to go down stairs to collect the sheets, and when I got there they didn't have any clean sheets ready to go. I, along with 2 other guests, h... read more
Business response:
Vanessa, please accept our personal apology as well every assurance we will be working to address the concerns you outlined. I have shared your feedback with my housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another opportunity to serve you better. Sincerely, Hotel Management
Business response:
Jermayne, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
No good at all No good
Business response:
Andres, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
REPULSIVE!! We chose this place because it was pet friendly, but the room was disgusting. It was so obvious the bedcovers were dirty. We removed them from the beds and placed them on the ground and my dog continued to sniff it for 10 minutes. It would have been too much trouble trying to get a refund and since we were here for only one night we decided to tough it out. Unfortunately, because of this experience, we will NEVER stay at an Extended Stay again. This will also be the last time we book through hotels.com as well as... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Please free to reach out to our front desk with your queries and they will be happy to assist you. We hope you will consider a future stay as we would welco... read more
Unprofessional After waiting over an hour, when we finally got into the room we didn't have any towels or sheets. The girl at the front desk was the one who actually cleaned the room which was a handicap sweet. I was also overcharged and I'm still waiting on a refund. I feel like I should receive a full refund for the room because the service was not great and very unprofessional. I wish I had taken photos but I'm sure you all have heard complaints from other guest that night. I would like a full refund.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.