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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please avoid this place! I drove from NC to this hotel Jacksonville Fla in 9hrs. Arrived around 1am. Walked in the lady working in front was the laundry lady who was in laundry room. Smelled marijuana all threw hotel. Including laundry room worker. Room too small. Uncomfortable beds. Asked for more pillows and blankets for pull out none. Breakfast horrible coffee granola bars and bananas. No juice cereal for my kids. Room smelled like smoke and had burn marks on table. But when checked out asked me if I smoked in hotel they ... read more
Business response:
Dana, thank you for sharing your candid feedback. Please accept my personal apology as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a great job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance to provide you with the hospitality you should have experienced during this visit. Sincerely, General Manage... read more
Very unpleasant because of lack of hot water. Should have asked for one day free because things were so bad.
Self service
Business response:
Thank you for informing us about your stay. I am so sorry you had a bad experience, however, I don't find your reservation in my database, perhaps it was a different property you stayed at. our feedback is extremely valuable to us because we use feedback such as yours to continuously make changes and coach our team to provide better service in the future. We hope that you choose our brand of hotels in the future so that we can exceed your expectations the next time.
Terrible internet provider. Don't pay for high speed bandwidth it's a rip off.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
Get what you pay for Room was dirty, bed was hard
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. Your comments about your dissatisfaction regarding the room and the bed are disheartening. Our staff will be addressed to rectify those issues and focus on making sure rooms are clean to par. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Hotel can improve by providing daily room service.
Business response:
Your feedback is much appreciated. I'm disappointed your stay wasn't a great one. In regards to our housekeeping policy, I will be sending your review to corporate so they can get an accurate count of guests' opinions. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Wouldn't book again!! The housekeepers never came in. The free breakfast was just granola bars and coffe. The pool was dirty the whole time I was there. They didn't have enough sheets for my room nor my aunts room. Not many employees. The night shift receptionist always had an attitude and horrible communication. The rooms smell like cigarettes even though it's a non smoking hotel. And the rooms were to cramped.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you wil... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 3.1 star rating with 2,615 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.