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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Justin, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Very disappointed won’t stay again
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Being close to the highway was great. The breakfast was very minimal but appreciated anyway.
Business response:
Thank you for staying at Extended Stay America, and for giving our hotel a great rating. We are delighted to know you enjoyed our location with easy access to the freeways and that you had a nice time with us. Thank you again for the feedback, and we hope you are already planning another visit our way! Sincerely, Hotel Management
Rooms needs improvement, ask for clean towels but was told to come get it ourselves. Then was asked to bring bk our dirty towels bk so she can wash it.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry you were unhappy with our hotel policy. We appreciate your feedback and hope to welcome you back in the future. Sincerely, Hotel Management
Great
Business response:
Diona, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Improve cleaning! I had to change rooms up to 3 times.The first room the toilet was not working , along with the carpet being dirty.The next room's ac unit was not working and had hair on the sheets. The last room was better and they upgraded me to suite. However, they could have cleaned it better. If the staff isn't going to thoroughly clean the rooms , they need to lower their rates. I enjoyed my last visit here,this time not so much. They advertise breakfast here but that needs improvement also.
Business response:
Janay, thank you for taking the time to share your feedback. Although you had a pleasant stay, we are sorry for the issues you encountered in all of your rooms. We have shared your feedback with the housekeeping as well as the maintenance team so that no future guests encounter a similar problem. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Love this place The mini studio was in great condition...
Business response:
Betsy, thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, Hotel Management
Good for what was needed for the night Was smaller than I expected, but decent. The sofa bed was not very supportive when kneeled or sat on (I put my knee on it to put the sheets on and felt like my knee was going to end up on the floor), but was fine for horizontal support in sleeping. Although it fit the room, I was not a huge fan of the pocket door to the bathroom (probably could have used a little WD-40 on the slider/rollers, it was a little difficult to slide with the finger tabs), but it did the job well and did have a... read more
Business response:
Thank you for reviewing your stay at Extended Stay America. Although from the rating it seems you had a pleasant visit, we are sorry we missed meeting some of your expectations. We have made a note of your feedback as it gives us scope for further improvements. Thank you again for your stay. We hope to see you soon! Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.