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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just okay The staff was pleasant at check in and the area is decent but the rooms are run down, very musty and have stains all over the carpet. The room served its purpose for a quick stay overnight but I would book at another hotel nearby if needing a room in the future.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates and that you had an overall pleasant time with us. However, we are sorry for the cleanliness issue you encountered. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
William, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Last resort on my list of places to stay! Arrived at 10:30 pm and was told "no rooms were clean" and I would be turned away. I said I had prepaid and needed a room and was calling Management, then was offered a room at a nearby property if one was available, and then finally was offered to wait until a room could be cleaned. The very kind and helpful desk clerk and a friend sitting there in the lobby cleaned a room and I was allowed to check in at 11:15 or so. Obviously this property was short staffed and is not well managed... read more
Business response:
Thank you for your overnight stay at our hotel. We are sorry for the long wait and the inconvenience you experienced at the time of check-in. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Thanks I like the stay. Nice cleaning room. The reservation and check in was on time.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your well-kept suite. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Christopher, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Staff was nice when we checked in. Also the breakfast at 6 am we went down at 615 until 6 30 there was only coffee and hot water for tea! Room smelled of ramen noddles and hallways smelled weird too. I understand the property is pet friendly this may be some of it not all of it. Price was great room was big a little updating would not hurt or carpet cleaning
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our associates and that you found us to be a good value. However, we regret the inconveniences caused. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.