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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. Good side: The bed sheets were clean. There was soap and hot water. The AC works and refrigerator works. Breakfast is granola bars, muffins, oatmeal, coffee and tea.There is cable. The general expectations were met. The bad side: The kitchen floor was dirty. The counters and cabinets look old, with markings on them. The room #127 is adjacent to a swinging door that banged all night as people walked through it. (Don’t get that room). We waited in the Lobby for over 20 minutes to be checked in.
Business response:
Thank you for staying at our hotel. We are glad you liked some aspects of your overall stay. However, we apologize for the noise and cleanliness issue you encountered while here and regret the inconvenience it caused. We are also sorry for the wait time issue you experienced. Thank you again, and we hope to serve you better on your next visit. Sincerely, Hotel Management
The price was nice but the cleanliness of the room and the pool could have been better! Hair, rubber bands, and toys all in the pool and I witnessed at least 3 lizards running around. My room had cockroaches. A roach was in the iron and a roach was crawling on the bathroom floor. There was no towels in the room. We had to wait until late that night before we could get sheets for the sofa bed and towels because they were being washed. My overall stay wasn’t that great but I guess you get what you paid for
Business response:
Thank you for the review of your stay at Extended Stay America. Although you had an overall comfortable stay, we apologize for the service and cleanliness issues you encountered. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will consider and give us another chance to prove that we are committed to provi... read more
Since I was staying for a whole week the price was the driver. Since I was traveling alone some of the issues with the staff and condition of the room was not that big of deal. Everything in the room worked but there were major stains in the carpet and the staff was not up to the customer service that I was experiencing in the Jacksonville area.
Business response:
We appreciate you writing a review of your recent visit. We are glad you had an overall good stay and found us to be a fair value. However, we apologize for the cleanliness issues in your suite and the service issues you encountered. We are working with the appropriate teams to ensure procedures are being followed to prevent such problems in the future. We hope you will choose us again for a much better experience. Sincerely, Hotel Management
More like an efficiency apartment and very comfort Nice facility to be able to prepare and have meals in the room. I wish I had a TV line-up of the channels.
Business response:
All of us here at Extended Stay America are thrilled to hear you loved your stay with us! Thank you for sharing your amazing comments. We appreciate you mentioning how convenient it was to have a fully-equipped in your suite as this is an important feature to many travelers staying for multiple nights. We like to think we provide the perfect home away from home for our guests and we are glad you agree! However, we regret not meeting some of your expectations. It was a pleasure having you as our guest, and we hope to see you ... read more
Stay often Great location friendly staff
Business response:
Mark, thank you for the review of your stay at Extended Stay America. We are glad you liked our convenient location and friendly staff and had a great stay. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management.
Meh Front desk was friendly. Bed & pillows were awful, as well as pull out bed. No breakfast the following morning as they had nothing except coffee. When I asked if everything was already taken she said "no we didn't have any". Bery frustrating when traveling with children. Room was clean and pool was nice. Halls were dirty and every trash can was overfill and had trash all around on ground... the ones outside doors and inside!
Business response:
Thank you for choosing to stay with us. We're glad to know you were pleased with the service provided by our front desk associates and that you liked your well-kept room. However, we're sorry for not meeting your expectations with our grab-and-go breakfast and the cleanliness issues you encountered in the hallways. We have made a note of your feedback as we plan any changes to our breakfast selections. We have also discussed your concerns with our housekeeping team to be more diligent with their efforts moving forward. We ho... read more
There was kids running around and knocking on doors. Also the staff did not do anything when I called nor did they call me back to ask if the knocking stopped. I hated it over all !
Business response:
Thank you for reviewing your stay. We are sorry you the noise issues you experienced and regret the inconvenience it caused. Your concern regarding the service has been shared with the appropriate team to ensure they be more diligent going forward. We appreciate your feedback and hope you will give us a chance to redeem ourselves on your next stay. Sincerely, Hotel Management
Management xpurtepus and helpful great check in experience
Business response:
Quan, what amazing feedback! We were so happy to read that from check-in through check-out we were able to provide you with a great stay at Extended Stay America. We love that you will come back again and hope it will be soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,329 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.