Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Business response:

Yutaka, thank you for being our guest. Although you liked our affordable price and had an overall pleasant stay, we apologize for not meeting your expectations regarding your room. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Shelly, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and loved your well-equipped suite. We value your feedback and look forward to your return visit. Sincerely, Hotel Management 

Business response:

Monique, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Renada, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our front desk team will be pleased to know they had a role in making your stay with us a memorable one. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Hotel Management 

Business response:

Miguel, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Noris, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management