Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your review. It is nice to read you had an overall pleasant visit. However, we apologize for the problem you experienced with some of our staff. Your total satisfaction is our top priority and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you liked our well-kept property and that you appreciated our associates. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review. Although you had an overall pleasant time with us, we are sorry for the odor issue you encountered. We have made a note of your feedback and have shared it with our housekeeping staff to be more diligent in their efforts. We hope to have an opportunity of hosting you back so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you were unhappy with our breakfast offerings and regret the issue you had in your room. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. Also, your feedback has been shared with our brand leaders to determine new breakfast choices. We appreciate your business and hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Felix, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management