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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was very convenient to our event. Our dog was allowed to stay and there was a nice dog area. The staff was exceptionally friendly. The room was so very dirty! The floors were filthy and there were questionable smears on the walls. The fridge was dirty. We asked for plates and flatware. We were given enough for 2 (there was 3 of us) and when we asked for more they questioned why we needed so much as would just wash what we had.
Business response:
Thank you for being our guest. It is good to know you liked our courteous associates and convenient location. However, we are sorry for the cleanliness issues you had and the inconvenience it caused. Please know your feedback has been shared with the entire team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
I’ve stayed at this hotel twice and this time was not satisfactory. Room was not completely cleaned. We had a couple bugs in our room. Just not happy. I wouldn’t recommend this hotel unless you absolutely needed to stay somewhere.
Business response:
Thank you for returning to our hotel. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to service our hotel immediately. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Room was clean quiet property convenient to Dave and busters
Business response:
Thank you for choosing Extended Stay America. We are glad to know you enjoyed your well-appointed room and also enjoyed our ideal location. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Needs updated EVERYTHING! Nice customer service- Jacobie the manager However the noise from the running up and down the stairs, slamming of the doors is ridiculous.
Business response:
Thank you for evaluating your stay with us. We're glad to know you were impressed with the service provided by Jacobie. We look forward to sharing your compliments with him. However, we're sorry for the noise you experienced from the other guest of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Esta bueno para una parada de un día y continuar . Solo para pasar una noche está bien. La piscina estaba sucia, no se pudo utilizar, de lo demás todo bien.
Business response:
Joselyn, thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay and liked most aspects of our hotel. Your concern regarding the pool will be shared with the team. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Basic accomodations for a traveling stop. A little rough around the edges however entirely suitable for my purposes.
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.