Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Minnie, thank you for being our guest. We are sorry out hotel was not up to your expectations and for the bad odor you experienced in the hallways. Your comments will be shared with the concerned individuals in our organization planning a future renovation. Also, we have asked our Housekeeping team to make sure proper procedures are being followed to remove the smell. We value your feedback and hope to see you soon for an even better experience. Sincerely, Hotel Management 

Business response:

Paul, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Matthew, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Mike, thank you for being our guest at the Extended Stay America. We are glad to know you liked your clean and comfortable accommodation and that you were impressed with our friendly associates. We value your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Tasha, thanks for taking the time to share your gracious comments online. It is a delight to know you were treated extremely well by our staff and that you had an amazing time swimming in our rooftop heated pool. On behalf of everyone at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management