Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Business response:

Zachary, thank you for the glowing of Extended Stay America. We are glad to know you enjoyed your well-kept room and had a fantastic stay with us. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We appreciate your feedback and apologize that you had several problems with your suite. We take your feedback seriously, so thanks for letting us know. We hope you will return next time you're in the area so we can ensure you have a better experience. Sincerely, Hotel Management 

Business response:

Carrie, thank you for being our guest and for sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Minnie, thank you for being our guest. We are sorry out hotel was not up to your expectations and for the bad odor you experienced in the hallways. Your comments will be shared with the concerned individuals in our organization planning a future renovation. Also, we have asked our Housekeeping team to make sure proper procedures are being followed to remove the smell. We value your feedback and hope to see you soon for an even better experience. Sincerely, Hotel Management 

Business response:

Paul, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management