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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel close to the area I needed to be at Loved saying at this hotel if I ever need to be in that area again I will choose the same hotel
Business response:
It was wonderful to read your review and find out how much you enjoyed your stay with us. We are happy that our location was perfect for your needs and helped make your trip to the area a total success. Thank you very much for sharing your experience so future guests can see what makes the Extended Stay America an excellent choice. Sincerely, Hotel Management
Room was ok not best of room but suitable I thought no could have better breakfast in morning
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
According to website we were supposed to have breakfast. there was nothing except for coffee!! The girl at the front desk knew nothing, but did apalogize. there was no blanket in our room and there were no cups provided. will not stay in one of these again.
Business response:
Genevieve, we are sorry our hotel does not meet your expectations. We will verify the information on our website is current and accurate so our guests are aware of our amenities and offerings. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
The staff was very friendly and accommodating - our first room 229 was dirty: sticky floors, dirty sink in kitchen,dirt & stains on pullout mattress, no sheets, no pillows. They moved us to room 233 - better but blanket had stains, no chair at counter to eat- room smelled stale
Business response:
Thank you for sharing your feedback. Although you liked our service during your pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to ensure we step up our game and ensure we deliver better service going ahead. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Needs some help! I booked a queen suite. The layout in the kitchen was perfect even though one of the burners didn't work. The bedrrom was fine but I questioned if that was a queen bed in the room plus there were only 2 pillows on the bed. The phone didn't work so I called the front desk from my cellular. The wifi service was great the first night but horrible the second night. It kept kicking me off the internet for no reason. I didnt realize the check out was at 11am, so I was out in time for the extension until 1130am. Fo... read more
Business response:
April, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the concern team, and we will take the appropriate steps to prevent these issues from happening again. Please visit us back so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Valdemir, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Very good
Business response:
Eva, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
My stay was comfortable. No complaints.
Business response:
David, thank you for the kind review. We are delighted you had a comfortable stay at Extended Stay America and that you loved all aspects of our hotel. It was a pleasure hosting you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.