Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Marie 

on Expedia

6 years ago

Frustrated Gold Member We were checked into a room with a broken fridge that was obviously discussed earlier with the staff only to be upgraded to a new room and had to spend the whole night without heat. Then we are awaken at 930 am with the notice our card was being charged and we need to check our reservation. I’m assuming checkout was no longer at 11 a.m. after resolving our reservation issue we are interrupted with an inaccurate assumption that we have been smoking in the room after the front desk manager clearly saw us... read more

Jamie 

on Expedia

6 years ago

Not happy at all with the way they operate .. Almost two months ago I stayed at the Baymeadows Extended Stay and had a few words with one of the front desk Associates ... she didn't threaten me with a DNR as I was checking out anyways so I went to the Salisbury location and was there for about a month and enjoyed the staff and enjoyed my time there but then out of the blue after I paid for the room they said I have 30 minutes to pack and get out because of what happened almost two months ago at the Baymeadows location and th... read more

francis 

on Expedia

6 years ago

Had to wait half hour for frontdesk person to check me in. Definitely more dirty and unkept than the other extended stays around the area. 

Anonymous 

on Expedia

6 years ago

Their was so much wrong. They overbooked so when we went to check in they didn’t have a room. The gentleman from Expedia was great fantastic. Stayed on the phone with me until we eventually got a room. The girl at the front desk was great. The first room she put us in, was supposed to have a sofa bed along with a bed an didn’t have the sofa bed. She put us in another room that had the sofa bed. Then our TV’s wouldn’t work because the remote was shot, an didn’t have one to replace it with. Not 1 trash can in the room. Contine... read more

Anonymous 

on Expedia

6 years ago

Hotel Not That Great The staff was nice but not professional @ check in and @ check out there wasn't anyone at the desk, in the lobby or the breakfast area. The room needs a major upgrade and the quality of cleanliness was very questionable. And the guests that stayed across from me absolutely did not care about the "quiet hours" policy, which is posted at the front desk. However, the hotel is located in a nice area, the shower was hot, the toilet didn't back up and the price was low; so it was the epitome of you get what yo... read more

Arlene 

on Expedia

6 years ago

Where shall I start? We walk in to be told there are no rooms but if I sign on to a third party web-site and reserve a room, they can give me a room. I proceeded to sign on and reserve a room at which point, the young lady accepted the reservation and gave me a key. I walk in to the room which was ok except for the roach that was walking around in the bathroom. The property claims to be a "no smoking" property, however, the first thing I smelled in my room was cigarettes. Now for the breakfast, which they advertise, WHAT BRE... read more

Christina 

on Expedia

6 years ago

Worst hotel stay ever! Absolute worst hotel I've ever stayed in! If I could give negative stars I would and managment at this hotel doesn't care 

Anonymous 

on Expedia

6 years ago

Property itself was deceiving. Staff was nonexistent, room was disappointing and disgusting, and complimentary breakfast was poor (oatmeal packets and stale cereal bars). 

Antwan 

on Expedia

6 years ago

Horrible get to check in and the attendant states they hav no room after I booked on line she sends me to another property and the room is nasty