Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Business response:

Nacherikia, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Keith, thank you for choosing our hotel. We are sorry you were unhappy with our breakfast offerings and for the cleanliness issue you encountered. Although our pest control provider has serviced the hotel, we are working to ensure procedures are being followed to prevent future infestation. Also, your feedback with regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Manag... read more

Business response:

Thank you for your review. Please accept our apologies for not accommodating in the room of your choice. We have discussed your feedback with our front desk, and we’re personally reviewing this situation to make sure future guests do not experience the same. We appreciate you bringing this to our attention so we can continue to improve our hotel. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Shameki, thanks for the feedback. We are sorry for the issue you had with the third-party reservation in regard to the payment policy and regret the inconvenience it caused. We will share your concern with the appropriate team so that we can improve our future guest's experience. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Shahid, please accept our sincerest apologies for the issues you encountered in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. W... read more

Business response:

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management