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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelt like cigarettes and the bathroom was a bit dirty.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We truly appreciate your feedback and are glad to know there were aspects of your stay that met expectations. However, we regret to hear that the condition of the room and its presentation did not reflect the standards we strive for. Please accept our apologies for the inconvenience caused. We hope to welcome you back for a much-improved visit.Sincerely,Hotel Management
Easy check in. Friendly office staff. Room was in the 200 building. Unfortunately, 1:36 am rolled around and 6 people returned from the bar to their room which was next to us. They slammed every drawer there was. They finally calmed down at 2:15. At 2:40 am there was someone bashing on their door let me in, she says. I belong here too, she says. They let her in and they proceeded to party until 5 am. We tried calling the office but the room phone didn’t work. We tried calling the main number but they wouldn’t pick up, it jus... read more
Business response:
Dear Guest, Thank you for sharing your wonderful review of your visit to our hotel. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. Therefore, we especially appreciate your nice comments about the service provided by the team, and we will surely share your compliments with them! However, we are sorry for the inconvenience caused by the noise in your next room during your stay that impacted your night's sleep. Considering this a rare incident, we hope you will stay with us ag... read more
Plenty of food options nearby.
The staff is awesome, nice place to just get away. I learned, you can't pay cash. Lol
Business response:
Dear Robert, Thank you for your kind words! We are delighted that you enjoyed your stay and appreciated the great service from our staff. At Extended Stay America, we strive to make every guest feel welcome. We appreciate your feedback and look forward to hosting you again for another relaxing stay! Sincerely, Hotel Management
Mr. Skip was very professional. The property was clean and quiet as well.
I loved the two ladies that worked the front desk. The property could use better cleaners.
Business response:
Dear Guest, Thank you for your feedback. We are pleased to hear that our front desk team made a positive impression on your stay. However, we sincerely regret that the cleanliness of the property did not meet your expectations. Your concerns will be shared with our housekeeping team to ensure improvements are made. We appreciate your insights and hope to provide you with a better experience. Sincerely, Hotel Management
It was an easy stay
Business response:
Dear Jamilah, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
My door would not lock. Went to front desk and she came to room and moved me immediately
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.