Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.

Business response:

Dear Guest, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re pleased to know you found your accommodations satisfactory. At the same time, we sincerely apologize for the concerns you experienced with the surrounding environment, as this is not the impression we aim to provide. Your comments are important and will be taken into consideration as we continue working to enhance the overall guest experience. We truly appreciate your insights and hope to have the opportunity to welcome you back in the future for a more comfortable and e... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback about your recent stay. Guest comments are very important to us, as they help our team better understand expectations and continue improving the overall experience. We appreciate you bringing your observations to our attention. For guest convenience, kitchen items are available upon request at the front desk. We value your perspective and thank you again for letting us know about your visit. We hope to have the opportunity to welcome you again in the future. Si... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that our team made a positive impression and provided a welcoming experience during your visit. We also appreciate your comments regarding the room’s atmosphere, as guest insights are valuable in helping us maintain a comfortable environment for everyone. Your observations have been shared with our team to support ongoing improvements. We truly value your perspective and hope to have the opportunity to welcome you back for an even more pleas... read more

Business response:

Dear Guest, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. It was our pleasure to host you, and we look forward to seeing you soon. Sincerely, Hotel Management