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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did the job enough Had to figure out how to get someone to the front desk because no one was there when I came to check in. Not fun after taking a 5 hour drive. Upon entry, the room was clean enough. Unfortunately, once I got into the bathroom and saw the stains in the tub, dirty shower curtain, broken shower lever that made turning on the tub difficult and the thin overused washcloth, nothing felt clean again. There was also hair in the bed. When we asked for new towels and linen, my partner was told we would have to hike t... read more
Business response:
Dear Derkia, Thank you for choosing us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Moreover, we do support Green Practices at our hotel, which means we replace current guest towels only upon request. However, please know fresh towels and amenities are always available. Let our front desk know, and we will gladly b... read more
Cleanliness is not a priority at this location. If you lower your expectations and appreciate the price and location, it is okay enough to sleep in. Little signs of poor cleaning include dirty toilet seat, hair, used soap and used wash cloth in the shower and leftover food in the fridge. Noise level was not too bad. The check in staff was friendly.
Business response:
Dear Sondra, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our accommodation was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
The rooms with carpet are not good. Carpet is worn and doesn't smell clean.
Business response:
Dear Deborah, Thank you very much for staying with us. It is evident from your comments that we failed to meet your expectations. We apologize for any inconvenience you experienced due to the condition of the carpet in your room. We want to assure you that we will take steps to address the issue and improve the cleanliness of our rooms. We take these reviews seriously and use the feedback to help ensure we avoid repeating our mistakes. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Managemen... read more
Missed basics such as hangers, utensils
Business response:
Dear Audrey, Thank you for staying at Extended Stay America. We are delighted you had a great experience throughout our hotel. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. We appreciate you letting us know your feedback regarding the in-room amenities, and we will share them appropriately with our team. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Broken Sofa We were assigned the requested room, King bed with a sofa bed. The sofa bed was broken, filthy, and smelled. When attempting to put the sofa bed back into its position, it folded up wrong and would not budge. When it was reported to the front desk, we were told that it was in the process of being trashed.
Business response:
Dear Kristopher, Thank you for your valuable feedback regarding your time with us. Quality and comfort are central to what we provide our guests; therefore, we apologize for not meeting these expectations. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the sofa bed in your room had problems. We will look into this; thank you for letting us know. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
The Staff was friendly. But overall cleanliness was horrible. The Toilet was not flushing . It was a suite that had mold in the kitchen it made us not wanting to cook or keep any type of food in there.
Business response:
Dear Ziare, Thank you for the feedback. We aim to provide every guest with a relaxing, clean, and comfortable stay; therefore, We are sorry you had several problems with your suite. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.