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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms with carpet are not good. Carpet is worn and doesn't smell clean.
Business response:
Dear Deborah, Thank you very much for staying with us. It is evident from your comments that we failed to meet your expectations. We apologize for any inconvenience you experienced due to the condition of the carpet in your room. We want to assure you that we will take steps to address the issue and improve the cleanliness of our rooms. We take these reviews seriously and use the feedback to help ensure we avoid repeating our mistakes. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Managemen... read more
Missed basics such as hangers, utensils
Business response:
Dear Audrey, Thank you for staying at Extended Stay America. We are delighted you had a great experience throughout our hotel. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. We appreciate you letting us know your feedback regarding the in-room amenities, and we will share them appropriately with our team. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Broken Sofa We were assigned the requested room, King bed with a sofa bed. The sofa bed was broken, filthy, and smelled. When attempting to put the sofa bed back into its position, it folded up wrong and would not budge. When it was reported to the front desk, we were told that it was in the process of being trashed.
Business response:
Dear Kristopher, Thank you for your valuable feedback regarding your time with us. Quality and comfort are central to what we provide our guests; therefore, we apologize for not meeting these expectations. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the sofa bed in your room had problems. We will look into this; thank you for letting us know. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
The Staff was friendly. But overall cleanliness was horrible. The Toilet was not flushing . It was a suite that had mold in the kitchen it made us not wanting to cook or keep any type of food in there.
Business response:
Dear Ziare, Thank you for the feedback. We aim to provide every guest with a relaxing, clean, and comfortable stay; therefore, We are sorry you had several problems with your suite. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again.Sincerely,Hotel Management
Decent 2 night business stay The staff member that checked me in was great. The room was ok. Lots of chipped paint on the walls, bathtub stopper did not work, thin sheets and pillows. The premise was clean and quiet.
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We appreciate you pointing out the positive aspect of your visit and areas where we can improve. Your comments will be shared with our leadership and used as an opportunity to enhance our guest experience. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.