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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Woke up to find a couple of German roaches crawling in the floor. My bathroom fixtures were rusty. Old property needs a remodel.
Business response:
Dear Rachael, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Could be a lot better, could be worse. Could use a DEEP clean. It wasn’t filthy but definitely not clean. The A/C had a strong mildew odor when ever it kicked on. The kitchen cabinet where the trash can stayed had drip marks on the inside. The kitchen faucet was grimy and slimy. It was fine for one night. I was tired and the bed did the trick. I will say the roll was cleaner than the lobby.
Business response:
Dear Guest, Thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we would be very disappointed if we overlooked some housekeeping areas with our accommodations. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management
great location, great price great location, great price
Nice quite
Business response:
Dear Mike, It was a pleasure having you as our guest at Extended Stay America. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. Thank you again for including us in your travel plans.We look forward to welcoming you back.Sincerely,Hotel Management
Not a good experience this time, stayed there many times and never had a problem, corporate evidently has made some changes and it shows in the service, will not stay there again
Business response:
Dear Anne, Thank you for choosing to stay with us once again. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your trav... read more
Needs some freshen up. Overall satisfying. The room I was in needs some freshen up. It was smelly and some areas were not clean.
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.