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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My door lock was broken The front desk did not know what services the hotel offered and our room lock was broken. Am checkout front desk did nit seem to care
Business response:
Dear Anita, Thank you for staying with us and sharing your experience. Please accept our apology for the room's door lock not working properly and for any frustration and inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Further, we are sorry if our front desk team was not as attentive as they should be. We will discuss this with the team so that this lapse in service is not repeated. We ap... read more
Property was clean and appeared to have been updated within the last the past. It is still old but it was clean appeared to be safe.
Average You all told me breakfast would be included but there was no breakfast available. In addition, the bathroom door needed repaired or replaced and the tub needed a "good" scrub or new glazing on it.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced regarding the breakfast and the condition of the bathroom. It's disappointing to hear that we fell short of your expectations, especially after being informed that breakfast would be included. We are addressing these issues with our team to ensure they are corrected promptly. Your feedback is valuable to us, and we hope to have the chance to provide a much better stay in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 2.9 star rating with 2,665 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.