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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient and clean This room was purchased for a guest and she said she enjoyed her stay there.
Business response:
Dear Mary, Thank you for your excellent review. We are glad your guest enjoyed their stay at our Extended Stay America, and they found us convenient and clean. We appreciate your business and look forward to your continued patronage.SincerelyHotel management
There’s a problem with the tub in 156. It doesn’t drain properly so there’s an ugly stain in it. There were a few small roaches. When I tried to check out on Friday morning, I could hear a TV in the room behind the main desk, but couldn’t get anyone to come out, even after calling out several times.
Business response:
Dear Doug, Thank you for sharing your recent review of our hotel. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We appreciate the detailed information so we may have this addressed right away. Thank you again, and we welcome another opportunity to provide you with the seamless visit you deserve. Sincerely,Hotel Management
Customer service was top tier, but the room had some drain in the cieling above the sink that never stopped dropping water and splashing everywhere. When asked about this "oh that's how the rooms are supposed to be". Strange but overall enjoyable stay
Business response:
Dear Andrew, Thank you for taking the time to detail your evaluation of our hotel. We are pleased you enjoyed most of your stay and found our staff hospitable. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We are working with our maintenance team to ensure this does not happen again. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.... read more
Nothing
Business response:
Dear Robert, Thank you for taking the time to review your experience with us. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
The staff is always friendly and accommodating. Very quiet hotel and it’s close to everything.
Business response:
Dear Kia, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management
Clean, comfortable and Starving Perfect, with the exception of breakfast which was pitiful. Cup of coffee, muffin or oatmeal which you mixed with the hot water they use for tea. Why bother?
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.