Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.

Business response:

Dear Sharon, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. We understand how important a clean room is and regret that we fell short of expectations in this regard. However, we’re glad to hear that the front desk staff was able to assist you. Please know we are addressing your concerns with our housekeeping team and are committed to improving the guest experience. We hope you will consider giving us another chance in the future.Sincerely,Hotel Managem... read more

Business response:

Dear Jared, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We love knowing that you had a good night's rest. It's also great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team and another positive experience the next time you are in the area!Sincerely,Hotel Management 

Business response:

Dear Anita, Thank you for staying with us and sharing your experience. Please accept our apology for the room's door lock not working properly and for any frustration and inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Further, we are sorry if our front desk team was not as attentive as they should be. We will discuss this with the team so that this lapse in service is not repeated. We ap... read more