This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property should not be listed on Orbitz. It is unpleasant, the halls have a weird odor and one room on the floor had a sign posted “Unfit for human habitation” My son thought he’d have a bath but the water was yellow/brown. I wouldn’t stay here again even if it was free.
Business response:
Dear Kirsten, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Plea... read more
Poor check in It was a last minute trip and we had to check in late. Directions at front desk instructed us to call a number and someone will assist. For 30 minutes we kept calling and no one answered. I finally called the hotlone and someone got an attendant to come check us in. Staff needs to be on duty to answer phones.
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We are meeting with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We take our guest's feedback seriously and look forward to having you with us again so we can provide you with the f... read more
Came to check in and no reservation was available. Had to find a hotel that was 3 x the price. There was no consolation for inconvenience it caused. It was supposed to be 120 bucks and we ended spending 300 for a few hours of sleep.
Business response:
Dear Amber, We understand your disappointment and apologize for any inconvenience you encountered with your reservations. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We appreciate your understanding and will review our processes to better handle such situations in the future. Sincerely,Hotel Management
Never again
Business response:
Dear Nautica, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance so we can provide you with the perfect stay you deserve.Sincerely,Hotel Management
Dirty. Pubic hair left in tub. Toilet not clean. No hair dryer or Kleenex. Never again
Business response:
Dear Michelle, Please accept our sincere apologies for failing to provide you with the flawless stay you should always expect from us. Our team makes every effort to provide every guest with a clean and well-maintained suite. Therefore, we sincerely apologize for not meeting these expectations during your recent visit. We have addressed your comments with our housekeeping team to reiterate the importance of impeccable service and attention to detail. We hope you will consider allowing us the opportunity to welcome you back a... read more
Smokey, smelly, out-dated, in poor repair. Hard to find office staff for check-in. My wife is recovering from cancer surgery and the odors frightened her.
Business response:
Dear Jerry, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
The first thing I saw driving up to the hotel was a boarded-up window, but the staff said someone drove into the building and it wasn’t broken into. So I checked in since I had pre-paid for 2 nights. It was SO noisy! I went into the restroom, used the facilities and pulled gently on the toilet paper roll only to have the holder fall off and the toilet tissue went rolling. The top of the sink was secured with foaming caulk, so I assume that had been broken. When I went to take a shower the handle fell off in my hand. I put it... read more
Business response:
Dear Angela, First, we sincerely apologize for the disappointment you experienced during your recent stay with us. Our aim is to strive and ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. But we welcome the opportunity to prove ourselves again as your trusted hotel while in the area. We are looking forward to another visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 787 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.