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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt like an old dirty dorm room It looks nice from the outside, but the inside felt like an old dirty dorm room. There were stains on the walls, the bathroom tiles were cracked, the window frames were grimy. The only good thing was it was relatively cheap and available when I needed to stay.
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the details of ... read more
Nothing
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.
Worst.. night... ever!! This night was horrible! I have gone there before and my visit was ok. However, Jan 15th's visit was unbelievable. It was way too packed for a pandemic situation going on and the 4th floor broke out with smoke so everyone had to go outside. NO ONE other than my daughter and I, had a mask, including the clerk. My rest was not pleasing and I had to leave early because my daughter started to experience an illness.
Business response:
Thank you so much for your detailed review. We are terribly sorry for the uneasiness that you felt due to the lack of masks and needing to evacuate as a safety precaution. We take your feedback very seriously as the safety and health of our guests is top priority. We will make sure that we address these concerns with our team for immediate action and resolve. We are so sorry for any inconvenience that this caused and we wish you all the best in your future travels.
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us. Best wishes in all your future travels.
Business response:
Thank you for your review. We are terribly sorry that you didn't enjoy your time with us, Nishanth. We hope that you give us another opportunity to show you a much better experience.
A dirty filthy broken down dump.
Business response:
Thank for you taking time to leave us this feedback, Craig. I'm so sorry to hear about your disappointing stay. This is not what we intended, and we hope your future travels are excellent ones.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved, Danishia. Thank you for your feedback.
I did not like anyting. If you are extended stay you shout provide cooking utensils, plates, silverware etc. When people travel they do not carry all those things with them. It was not sanitized. The tub was dirty and the housekeeper got an attitude because I wanted it cleaned. I had clorox wipes and when I wiped down everything. Everything was dirty.
Business response:
It is extremely disappointing to read all the issues that you experienced during your stay, Jannie. I can't tell you how hard we work to provide an exceptional amount of hospitality, customer service and all all-around pleasant stay for each guest. Seeing that this is not how we came across because of the cleanliness and customer service issues, along with the amenities, shows us that there are areas that we can improve upon. Regarding the amenities, we believe in allowing our guests to customize their experience and only pa... read more
Horrible Worst hotel I’ve ever stayed at. And I stay at several hotels as I travel around the country for work. The entire building smelled like cigarettes. Walked to my room to find out I didn’t even get the room I reserved. Smelled like urine. Service is slow as ever, they would rather sit and chat than get their job done. The fact that they won’t give you extra linens is absurd. I would NEVER recommend this hotel. Only decent thing about this place was the price, which turned out to be over priced.
Business response:
Thank you for taking the time to review your stay at our hotel, Jacob. We sincerely apologize that we failed to live up to our high standards of service and hospitality during your time with us. We are known for providing a clean, fresh and overall comfortable stay - and we are so disappointed that we fell short in these areas. We can assure you that we will address these issues with our housekeeping and front desk staff to prevent this from happening in the future. Thank you for taking the time to share your experience and ... read more
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 787 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.