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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I needed to check in late. The office closed at 7pm and there was no one to check me in. I had to book a new hotel at 2:30AM When I called the next day, they had canceled my reservation that was for two nights.
Business response:
The WoodSpring Suites’ team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
low income housing Hotel The room hadn't even been cleaned dirty towels on the floor bed unmade filthy. I got there late because of business. Front desk clerk was very helpful but the room is disgusting. Will not stay here again.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
unbelievable workers are nice, but hotel is poorly run. manager doesn't stick around to talk to customers. came to my room today and had no towels, go down to desk they say they have finished washing them. how do you run out of towels
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Where my refund Didn't stay. Because my room was already given away before I could get to it. I'm still waiting on hotels. Com or Expedia to refund me my pre payment
rude people they don't care of you have a problem or not, residence here are rude and noisy
Terrible unacceptable room! There were bugs in this room, a terrible smell, and shady characters lurking around. We did not feel safe or sanitary in this room and forfeited a whole prepaid week just to get out of there. I would absolutely never book this hotel chain again.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Awful I arrived at this hotel and it was horrific. This is one of the worst facilities I've ever been in. The staff was horrible and I'm pretty sure that this place runs a drug/prostitution ring out of it. I would recommend this place be shut down.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.