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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad sleeping conditions. I had a bad night at this Hotel. I was bitten several times by bed bugs from the back of my head, down back and down legs. I woke up several times.
Business response:
Thank you for reviewing our hotel and bringing your suspected pest sightings to our attention. If you haven’t already, please alert the manager immediately. We will pass along your comments so this issue can be addressed and we remain bug-free. We would look forward to welcoming you back to a clean, comfortable room the next time your travels bring you to the area.
Stay at our hotel but we won’t let you in! Showed up and no one was there to check us in. Ok fine. Says there’s a telephone number to call. Well the people in the lobby had been calling for 30 minutes prior to my arrival. I wait twenty more minutes and leave because I have a 3 yr old child going crazy in the car. Go to next hotel and check-in and then call hotels.com to dispute. What do you know... someone answers the phone. Terrible business practice and I am disputing the charges with PayPal to get my money back currently.
Business response:
We are so sorry for the negative experiences you had before you ever got to stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
The entire hotel smelled of pot. It took over an hour to get checked in. I saw at least one drug deal going on in the halls.
Business response:
Thank you for your review. We apologize for the inconvenience you experienced with the long wait you had at the reception desk and unpleasant odors. We strive to provide good value, comfortable, clean and affordable accommodations. Your feedback is being addressed with the management so that should you consider visiting us again, we are able to live up to our promises of a great guest experience.
Poor Not clean some housekeepers are rude my bed was dirty floor was dirty...etc
Business response:
Thank you for taking time to review our hotel. We are sorry you were disappointed with your stay. Our goal is to provide an all-around positive experience for every guest. It sounds like your experience was negative and left you with a bad impression which is not our goal. Best wishes in your future travels.
We found a needle in our toilet paper room
Business response:
Oh no! We're so sorry to hear about this. We've alerted our operations team. Thank you for letting us know.
Worked for what was needed. Loud, staff kind of had attitudes, lacked supplies
Business response:
Thank you for taking the time to share your feedback with us. We apologize for the noise and other issues you experienced during your stay. Your comments have been shared with hotel management to make sure we make the necessary changes to provide a pleasant experience for our guests. We hope you give us the opportunity to provide you with a more positive experience on your next visit.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for your feedback.
Expected so much more Made reservation, arrived AFTER check-in time and staff said room wasn’t ready and give them 10 mins to finish cleaning. Gave them a little over 30 minutes and when I got back the guy was still cleaning the room. The hallways and lobby area were very dirty, trash everywhere! The main bathroom on the first floor was also very disgusting and looked like it had not been clean in months! Once room was cleaned I was able to enjoy my stay and slept comfortably. They definitely need more help/staff!
Business response:
We're sorry your room was not ready when you checked in but glad to hear that our wonderful staff resolved the situation quickly. We apologize for the inconvenience and we are glad the rest of your stay was pleasant and comfortable for you.
Room had a cockroach on the wall @ a bug in the shower. Guests in next room were very noisy, fighting and shouting.
Business response:
I'm so sorry to hear this. Thank you for sharing your feedback so we can address these issues.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.