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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay at this place They have roaches and the elevator inspection certificate is expired. This place is trash. I would not recommend any there.
Business response:
I'm so sorry to hear that you did not enjoy your stay with us. Thank you for letting us know. We value your feedback and will use it to improve.
This place is criminal filthy No air conditioning, no TV, water leaks, bugs everywhere. Elevator quit working. Fleas, bedbugs. Shifty looking people hanging around. $5 a night is too much to pay. Need I go on?
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel and so they can address the issues you mentioned. We wish you the best in your future travels.
Nightmare. I do not like to give poor reviews but our stay was not good. This place caters to long term leases. The area is not very safe. One of our door locks was broken. In the middle of the night, a couple got into a huge fight right outside our door. The lady was screaming for help and asking for someone to call the police, which I did. Before they arrived, I was certain the fight would enter my room as there was a lot of banging and pushing. The police took care of the situation and actually returned 20 minutes later a... read more
Business response:
Thank you for taking the time to share your experience with us. We are so sorry to hear that you weren’t able to feel relaxed due to some unusual activity by other guests. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. We have alerted the operations team so the issues you noted can be addressed.
Worst place I have EVER stayed. When we got to the property we were informed they had no rooms with double beds and we could go somewhere else or do a full bed and pull out love seat. We had no where else we could go because the ones we could afford were sold out. We had to ask for bedding for the pull out love seat. The mattress was filthy and all kinds of dirt,etc. came out when we unfolded it. While we were trying to get that taken care of a fight broke out in the hall a woman was calling for help and screaming about anot... read more
Business response:
Thank you for sharing your experience; we are so sorry to hear that it was such an unpleasant one. We are alerting the operations team so the issues you've noted can be addressed. Best wishes in all your future travels.
Terrible! Dirty Rooms! Trap (drug) hotel!!! Hotel smelled strong like marijuana throughout entire hotel, halls & every fooor. Front desk clerk was M.I.A. for 3hrs. I checked out with full week rerun within 3 halts. And I’m pretty sure I witnessed a drug transaction right in front of me.
Business response:
Oh no! The issues you've noted are certainly not the great experience we intended for you during this stay. We are sorry for the inconvenience you experienced.
Roach and lying front desk This place looks ok at first glance but after you take a deeper look it will all become clear. After a few hours we discovered roaches not just in the rooms but also in hallways and laundry. It’s disgusting and you never know what you can bring back with you. I’ll digress but to make long story short around check out time we told the front desk that we waiting for our friend to wake up to decide if we where going to stay and this is mother’s day weekend so good luck. So we decided after a debate. T... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Not a Hotel It is not a hotel. There is no one at the front desk even during the hours it is open. You have to call a number to give you directions about how to check in from someone who is not even in the state! Weird experience and would not recommend.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. We are a value focused extended stay hotel and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk. During off-hours, the telephone in the lobby connects you to the on-call staff. We're sorry... read more
They were out of double beds that we prepaid for and blamed expedia. The pull out couch had blood stains.
Business response:
We are so sorry you were not pleased with your stay.
Horrible hotel Room was dirty and I found hair on the towels. Staff not available. Left before I even spent the night. Do not go to this hotel!
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We work hard to provide affordable, clean, and comfortable rooms and we’re sorry your stay fell short. We have shared your comments with the hotel and our operations team to share your impressions and experience. We wish you well in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.