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Extended Stay America Select Suites - Kansas City - South - I-49
- Hotels
- Kansas City, MO
About this business
Location details
11301 Colorado Avenue, Kansas City, MO, 64137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was tidy enough. However, the towels were quite thin and we had to pay extra to get clean ones in less than a week's time. The .22 shells we found in the parking lot were an additional issue.
Business response:
Thank you for taking the time to share your experience with us. We’re so sorry to hear that you found some unusual items in the parking lot and had difficulty getting fresh towels. We strive to provide a comfortable, clean, peaceful place at a great price and we are terribly sorry we disappointed you.
Terrible experience from dirty rooms , no hot shower to waiting hours to check in ... very bad experience
Business response:
We are sorry to see that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
we couldnt look at it because we arrived after 8pm
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you. Were you able to use the lobby phone to alert the on-call staff that you needed help?
Front desk staff very rude will not recommend this location to anyone
Business response:
There is no excuse for poor customer service and I am shocked that you had that experience with any of our staff. Thank you for letting us know how we came across to you, so we can be sure that our usual warm, welcoming, and friendly service shines through.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
I didnt like that it was a extended stay that didnt even offer to clean rooms
Business response:
I'm sorry to hear that our accommodations were not what you were expecting.
Staff was rude. Racial favoritism is very clear at this establishment. If ur white forget good service at this hotel.
Business response:
We are disturbed to learn that this was your impression of our hotel. We never want our guests to feel anything but welcomed and treasured and we are sorry this was not the case for you. Best wishes in your future lodging.
Bad Idea I rented a room here for 10 days, it's under $40 per night and I had so much paperwork to do that I thought I would take a place, set up a temporary office and bear down and get it done. The hotel was offered as an efficiency with full refrigerator, stove top, microwave, etc. so I fifured that I could bring in a few pots and pans and some groceries and focus on the task in front of me undistrurbed by hotel luxuries. But even though I pre-paid for ten days I only stayed one night. The place is small which is not an i... read more
Business response:
Thank you for taking time to rate our hotel and provide us with feedback on your stay. We are sorry to hear that our hotel did not match your expectations. We just hate that we’ve disappointed you.
Would not recommend The photos of this hotel room made it look a lot bigger than it actually was. Also, the bathroom door was really hard to close, it was swollen and you had to shove it to get it to shut. The bed was a full size and not a queen, which was this hotel’s interpretation of a “double”, I guess. The room smelled like smoke. The walls were really thin and you could hear things from the hallway and other rooms. You can clearly hear the freeway from the room. The bathtub drain stopper was broken and filled the tub w... read more
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We will use your feedback to help us improve and we are terribly sorry that this stay was disappointing to you.
Frequently asked questions about Extended Stay America Select Suites - Kansas City - South - I-49
How is Extended Stay America Select Suites - Kansas City - South - I-49 rated?
Extended Stay America Select Suites - Kansas City - South - I-49 has a 2.7 star rating with 1,238 reviews.
When is Extended Stay America Select Suites - Kansas City - South - I-49 open?
Extended Stay America Select Suites - Kansas City - South - I-49 is open now. It will close tomorrow at 12:00 a.m.